Colin Piper

1. Communauté
2. Support Q&A
3. How to prevent over-surveying customers?

The way I used to achieve this is very messy so I ripped it out. But I had a custom field on the customer record which is just a count but has tonbe a dropdown field. When a ticket is created, the ...

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• Colin Piper
• Création 21 décembre 2016 09:00
• 0 vote

1. Communauté
2. Support Q&A
3. Trigger Condition: Comment Text

In the update scenario (Ticket is.... Updated) then I believe this just to be the comment that caused the trigger to run. Happy to be corrected if someone knows better

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• Colin Piper
• Création 21 décembre 2016 08:53
• 1 vote

1. Communauté
2. Support Q&A
3. How to pre-qualify requests from users ?

Hi. It looks like you need advanced features found in some of the upper plans. You can add custom ticket fields for the selection and then conditional fields (an app) to them show further checkbox ...

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• Colin Piper
• Création 21 décembre 2016 08:44
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Viewing your user profile in Zendesk Support

Connect is one of the new Zendesk components. As it's name suggests it allows you to connect with your customers in various ways. I suspect that this message should other really appear and is a han...

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• Colin Piper
• Création 19 décembre 2016 09:58
• 0 vote

1. Communauté
2. Support Q&A
3. Custom Ticket field not showing

@Chris. What plan are you on? If enterprise have you updated your ticket form?

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• Colin Piper
• Création 13 décembre 2016 09:22
• 0 vote

1. Communauté
2. Support Q&A
3. Trigger "Last Updated" column

Yes your guess is correct. Moving trigger affects the position of other triggers therefor they have been updated also.

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• Colin Piper
• Création 13 décembre 2016 09:17
• 0 vote

1. Support
2. ...
3. Workflows
4. Creating triggers for automatic ticket updates and notifications

@Jon. The triggers are processed in a op down order. When one is triggered, the whole list is then traversed again skipping any that have already fired, until all triggers have been checked. You c...

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• Colin Piper
• Création 13 décembre 2016 09:09
• 3 votes

1. Communauté
2. Support Q&A
3. General Data Protection Regulation 2018 - the right to be forgotten

@Helle, the new "Right to be forgotten" legislation was initially designed to address the the concerns that someone's past history could be misrepresented at some stage later. The initial target wa...

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• Colin Piper
• Création 7 décembre 2016 10:15
• 0 vote

1. Communauté
2. Support Q&A
3. Priority status is not update

@Fermin, can I ask for a bit of clarity please. Here is what I understand so far. You have an existing ticket and on that ticket the Priority is set to Urgent You subsequently have modified the Pr...

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• Colin Piper
• Création 7 décembre 2016 09:49
• 0 vote