Chris Hall
- Activité totale 9
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Dernière activité effectuée par Chris Hall-
Chris Hall a créé une publication,
Advanced View Filtering with Multiple Statuses?
RéponduCurrently we have a view for all open tickets within a given support team. It has various conditions but it explicitly states status: < pending. We also have certain "on hold" tickets which we'd li...
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Chris Hall a ajouté un commentaire,
Another +1 for this. Our organization finds the default "all history" useless for our regular metrics assessment.
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Chris Hall a créé une publication,
Ticket Sharing - How to reference tickets between different instances?
RéponduHas anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing? Scenario: Our company's support teams span two separate Zende...
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Chris Hall a ajouté un commentaire,
+1 please :)