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Chris Hall

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Dernière activité effectuée par Chris Hall
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    Chris Hall a ajouté un commentaire,

    1. Communauté
    2. Support Q&A
    3. API tokens: security and permissions?

    Thanks Sebastiaan, Maybe we've been doing the API token thing wrong the whole time (?). The tokens we create (for API calls) are under Admin > Channels > API > Settings > Token Access > [ + ]. The ...

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    Chris Hall a créé une publication,

    API tokens: security and permissions?

    Répondu
    1. Communauté
    2. Support Q&A

    I want to wrap my head around how API tokens permissions work. In our Support team (we have an Enterprise account), traditionally admins have created API tokens and then distributed them to agents....

    • Chris Hall
    • Création
    • 4 abonnés
    • 3 commentaires
    • 0 vote
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    Chris Hall a créé une publication,

    Advanced View Filtering with Multiple Statuses?

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    1. Communauté
    2. Support Q&A

    Currently we have a view for all open tickets within a given support team. It has various conditions but it explicitly states status: < pending. We also have certain "on hold" tickets which we'd li...

    • Chris Hall
    • Création
    • 3 abonnés
    • 1 commentaire
    • 0 vote
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    Chris Hall a ajouté un commentaire,

    1. Communauté
    2. Feedback on Explore
    3. Setting a filter default state

    Another +1 for this. Our organization finds the default "all history" useless for our regular metrics assessment.

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    Chris Hall a créé une publication,

    Ticket Sharing - How to reference tickets between different instances?

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    1. Communauté
    2. Support Q&A

    Has anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing? Scenario: Our company's support teams span two separate Zende...

    • Chris Hall
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote