Jessica Blake

1. Explore
2. ...
3. Customizing queries
4. Working with tables

Hi Jessica, You'll just want to add the attribute 'Ticket created - Year' to your columns, then the table should be ordered from October - September.  Let me know how you go!

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• Jessica Blake
• Création 23 octobre 2019 21:51
• 1 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Percentage of chats answered within 30 seconds

Hi Brandon, We actually already have a similar recipe for you here: Percentage of calls answered in 30 seconds Let me know if you have any problems modifying that to suit your needs. 

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• Jessica Blake
• Création 23 octobre 2019 21:48
• 1 vote

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2. ...
3. Explore recipes
4. Explore recipe: Total number of assignments

Hi Tina, You should be able to add a Time - Ticket update attribute to filter by a certain time period. Check out Editing dates and date ranges for more information on filtering with date attribut...

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• Jessica Blake
• Création 24 septembre 2019 05:59
• 0 vote

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2. ...
3. Explore recipes
4. Explore recipe: Identifying where chats originate with a bubble pack chart

Hi Danie, The page that a chat was initiated from is not data that is available in the Chat dataset per the documentation here. I did come up with an idea for you on how you could track this howeve...

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• Jessica Blake
• Création 13 septembre 2019 01:56
• 1 vote

1. Communauté
2. User Tips & Tricks
3. Not able to count the right amount of incoming, open tickets

Hi Jakob, You might find it easier to get the information you are after in the Backlog history [default] dataset. This dataset will show you the number of unsolved tickets at any given date. Check ...

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• Jessica Blake
• Création 29 août 2019 07:03
• 0 vote

1. Communauté
2. Explore Q&A
3. Standard Calculated metric for date functions

Hi Adnan, Thanks for reaching out in our community! The simplest way to achieve this would be to use filters within a query to show the tickets created that day. Please check out the screenshot bel...

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• Jessica Blake
• Création 9 août 2019 07:00
• 0 vote

1. Communauté
2. Explore Q&A
3. Showing SLA metrics for specific agents over period of time

Hi VK, Thanks for reaching out in our community! Based on the information you have provided so far you should be able to create a query (or possibly multiple queries) that meet your needs. The reas...

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• Jessica Blake
• Création 5 août 2019 00:54
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Identifying where chats originate with a bubble pack chart

Hi Sarah, I did a quick check on this, and the reason that some ticket updates won't include the country would be because in some cases Zendesk wouldn't be able to identify the country the update c...

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• Jessica Blake
• Création 2 août 2019 04:33
• 0 vote