Jessica Blake
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Activité totale171
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Dernière activité
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Abonné à0 utilisateur
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Abonnés8 utilisateurs
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Votes10
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Abonnements92
Aperçu des activités
Dernière activité effectuée par Jessica Blake-
Jessica Blake a ajouté un commentaire,
Hi Jessica, You'll just want to add the attribute 'Ticket created - Year' to your columns, then the table should be ordered from October - September. Let me know how you go!
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Jessica Blake a ajouté un commentaire,
Hi Brandon, We actually already have a similar recipe for you here: Percentage of calls answered in 30 seconds Let me know if you have any problems modifying that to suit your needs.
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Jessica Blake a ajouté un commentaire,
Hi Tina, You should be able to add a Time - Ticket update attribute to filter by a certain time period. Check out Editing dates and date ranges for more information on filtering with date attribut...
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Jessica Blake a ajouté un commentaire,
Hi Danie, The page that a chat was initiated from is not data that is available in the Chat dataset per the documentation here. I did come up with an idea for you on how you could track this howeve...
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Jessica Blake a ajouté un commentaire,
Hi Jakob, You might find it easier to get the information you are after in the Backlog history [default] dataset. This dataset will show you the number of unsolved tickets at any given date. Check ...
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Jessica Blake a créé un article,
Comment déplacer une requête Explore d’un jeu de données à un autre?
Question Comment déplacer une requête Explore d’un jeu de données à un autre? Réponse Pour transférer votre requête vers un autre jeu de données, vous devez la cloner. Dans Zendesk Explore, cli...
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Jessica Blake a créé un article,
Pourquoi mes mesures d’appels ne s’ajoutent-elles pas correctement dans Insights?
Question Pourquoi la somme des appels Talk refusés, manqués, acceptés et abandonnés n’est-elle pas égale au nombre d’appels entrants dans Insights? Réponse Les appels téléphoniques sont composés ...
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Jessica Blake a ajouté un commentaire,
Hi Adnan, Thanks for reaching out in our community! The simplest way to achieve this would be to use filters within a query to show the tickets created that day. Please check out the screenshot bel...
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Jessica Blake a ajouté un commentaire,
Hi VK, Thanks for reaching out in our community! Based on the information you have provided so far you should be able to create a query (or possibly multiple queries) that meet your needs. The reas...
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Jessica Blake a ajouté un commentaire,
Hi Sarah, I did a quick check on this, and the reason that some ticket updates won't include the country would be because in some cases Zendesk wouldn't be able to identify the country the update c...