Max McCal

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Change the "Blacklist" / "Whitelist" language in the Zendesk UI to be "Allowed" / "Blocked".

I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...

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• Max McCal
• Création 28 septembre 2020 21:15
• 0 vote

1. Communauté
2. Feedback on Support
3. Change the "Blacklist" / "Whitelist" language in the Zendesk UI to be "Allowed" / "Blocked".

Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...

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• Max McCal
• Modifié 28 septembre 2020 21:16
• 1 vote

1. Communauté
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.

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• Max McCal
• Création 17 avril 2020 17:59
• 0 vote

1. Communauté
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Hey, all -  If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:

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• Max McCal
• Création 16 avril 2020 20:49
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Grouping Groups / Add Hierarchy to groups

Hey, Mark -  This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.

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• Max McCal
• Modifié 19 mars 2020 20:19
• 0 vote

1. Communauté
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Hey, all - I'm a product manager at Zendesk working on permissions, and some of this is really interesting to us. If you'd be willing to jump on a call and discuss your needs, I'd love to speak to ...

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• Max McCal
• Création 4 mars 2020 01:59
• -1 votes

1. Communauté
2. Support Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hey, Sean - I set you up a couple weeks ago and sent you an email to that effect. I'll follow up with you.

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• Max McCal
• Création 13 juin 2019 22:45
• 1 vote

1. Support
2. ...
3. User access and security
4. Are incoming ticket attachments scanned for viruses?

Hey, all -  We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...

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• Max McCal
• Création 8 avril 2019 19:27
• 0 vote

1. Communauté
2. Support Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hey, all -  As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...

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• Max McCal
• Création 27 mars 2019 23:22
• 1 vote

1. Communauté
2. Support Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hi, all -  Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...

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• Max McCal
• Création 27 février 2019 00:45
• 7 votes