Max McCal
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Dernière activité effectuée par Max McCal-
Max McCal a ajouté un commentaire,
Hi, Peider - Since the time of the last update here we have assigned one of our development teams to this issue. At present we are finalizing technical decisions and implementing a solution for vi...
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Max McCal a ajouté un commentaire,
Hey, Lila - My apologies for the lack of response, I apparently was unsubscribed from this thread! Our long term goal is to create a granular system for permissions application like you're discuss...
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Max McCal a ajouté un commentaire,
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
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Max McCal a créé un article,
Lancement des rôles d’agent personnalisés améliorés
Annonce Disponible 8 décembre 2020 8-9 décembre 2020 Qu’est-ce qui a changé ? Le 7 décembre 2020, Zendesk a amélioré la fonctionnalité de rôles d’agent personnalisés, qui vous permet de déf...
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Max McCal a créé un article,
Interface utilisateur mise à jour pour la gestion des rôles personnalisés
Annonce Déploiement 26 octobre 2020 26 octobre - 9 novembre 2020 À compter d’aujourd’hui (26 octobre2020), vous commencerez peut-être à remarquer des améliorations de l’interface de...
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Max McCal a ajouté un commentaire,
Commentaire officiel I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
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Max McCal a ajouté un commentaire,
Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
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Max McCal a ajouté un commentaire,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
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Max McCal a ajouté un commentaire,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
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Max McCal a ajouté un commentaire,
Commentaire officiel Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.