Max McCal
- Activité totale 550
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Dernière activité effectuée par Max McCal-
Max McCal a ajouté un commentaire,
Jorge Gonzalez I've just confirmed for certain that Targets will not be affected. I've added a note to the article.
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Max McCal a ajouté un commentaire,
Hi, Aimee - We've taken a number of different steps to attempt to stop these attacks (and we have other solutions in the works), but the size, scale, and sophistication of these attacks is out of ...
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Max McCal a ajouté un commentaire,
At the moment, yes. We're going to quickly discuss, as I think we can create some limits around this so that if your account doesn't allow unauthenticated users to create tickets, we would not appl...
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Max McCal a ajouté un commentaire,
Brad Marshall - The Help Center was actually the first target our spammers attacked. If you go to any open help center and enter my email address in as the requester, I'll receive that email. They'...
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Max McCal a ajouté un commentaire,
The placeholders will not be suppressed in emails (or any other communication) to Targets. I'll get our documentation cleared up to mention that.
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Max McCal a ajouté un commentaire,
Jorge Gonzalez - Targets should not be affected. You've set those up manually, and they are not the standard kind of email we're worried about here.
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Max McCal a ajouté un commentaire,
Keith Host - Agent comments will still be sent to your end users. The only change is that they will not receive their own comments back to them upon ticket creation. All comments after the first an...
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Max McCal a ajouté un commentaire,
Daniel Ertman Allow me to double check, but our intention is that this should be supportable. Given that "the submitter is an API with admin role" we want to support this.
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Max McCal a ajouté un commentaire,
Brad Marshall They can get a receipt email with the ID and a link to the ticket (if you're using that functionality), but they will not see a copy of their submission in that email. This functional...
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Max McCal a ajouté un commentaire,
Hey, all - There are three cases in which the placeholder is not suppressed. If any of these is true, the message will still be visible. If the ticket is created by an agent, the placeholder will...