Charles Nadeau

1. Guide
2. ...
3. Working with Answer Bot
4. Answer Bot resources

Thanks, Rafael. These are now part of the Unified SDKs for mobile. Updated the links: Unified SDK for mobile (iOS) Unified SDK for mobile (Android)  

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• Charles Nadeau
• Création 19 juillet 2021 16:31
• 0 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center (Guide Professional and Enterprise)
4. Localizing help center content

Hi Sally Anne, I'm not sure if there's a solution for Unbabel. The Zendesk Docs team doesn't use Unbabel or any connector to manage article translations. You could use a script to rewrite the image...

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• Charles Nadeau
• Modifié 13 avril 2021 23:52
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...

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• Charles Nadeau
• Création 8 janvier 2021 18:59
• 0 vote

1. Support
2. ...
3. Channels
4. Using the API dashboard

Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...

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• Charles Nadeau
• Modifié 28 octobre 2020 16:47
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...

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• Charles Nadeau
• Modifié 26 octobre 2020 17:46
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using the help center templating language

Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}

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• Charles Nadeau
• Création 13 octobre 2020 17:18
• -1 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help center JavaScript cookbook

Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...

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• Charles Nadeau
• Création 19 mai 2020 21:16
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. How product docs are produced at Zendesk

Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles

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• Charles Nadeau
• Création 14 mai 2020 18:02
• 1 vote

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...

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• Charles Nadeau
• Création 20 avril 2020 22:26
• 0 vote