Charles Nadeau

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing the Settings panel (Guide Professional and Enterprise)

Hi Abdul, This is excellent feedback. You might also want to share it in the Guide product feedback forum, which the product team monitors more closely: https://support.zendesk.com/hc/en-us/communi...

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• Charles Nadeau
• Création 6 décembre 2018 17:29
• 0 vote

1. Advice and troubleshooting
2. Apps and Integrations
3. Does Zendesk Support integrate with Azure Active Directory SSO?

Hi Niclas, I deleted the warning box. Thanks.

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• Charles Nadeau
• Création 23 octobre 2018 17:50
• 0 vote

1. Using Support
2. Support tips
3. Getting an OAuth access token for testing purposes

Hi KC, We cover the same information in an article in the Develop Help Center. I added the option of using the API console to that article: https://develop.zendesk.com/hc/en-us/articles/3600010743...

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• Charles Nadeau
• Création 22 octobre 2018 22:48
• 0 vote

1. Using Guide
2. Using themes and customizing your Help Center
3. Customizing the Settings panel (Guide Professional and Enterprise)

@Joel I added to 30-character limit to the identifier property in the doc. Thanks.

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• Charles Nadeau
• Création 20 septembre 2018 19:59
• 0 vote

1. Using Guide
2. Using the knowledge base in Help Center
3. How product docs are produced at Zendesk

Hi Toru, Most teams at Zendesk (Advocacy, HR, IT, Facilities, etc) have internal Help Centers and use the Guide editor to write content. As mentioned in the article above, the DITA process the Docs...

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• Charles Nadeau
• Modifié 13 août 2018 22:01
• 0 vote

1. Using Guide
2. Using the knowledge base in Help Center
3. How product docs are produced at Zendesk

We use a preference in Cyberduck to automatically set the correct permissions when we upload images: In Cyberduck, select Cyberduck > Preferences from the menu. Click the Transfers icon, then t...

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• Charles Nadeau
• Modifié 2 août 2018 17:16
• -1 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. How product docs are produced at Zendesk

Hi Ann, We don't use any image attachments in our articles. We upload the images separately to a folder on Amazon S3 using the Cyberduck FTP client. Amazon s3 is a web server so all the images in o...

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• Charles Nadeau
• Création 30 juillet 2018 19:50
• 0 vote