Greg Pope
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Dernière activité effectuée par Greg Pope-
Greg Pope a ajouté un commentaire,
Hi Patrick. That worked and we were able to download the backup. Thank you. We look forward to testing the import app too.
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Greg Pope a ajouté un commentaire,
"And with the addition of Answer Bot, duplicated articles in multiple sections will all appear in auto-responses to tickets... That'll just look unprofessional...: This is our concern, (dude).
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Greg Pope a ajouté un commentaire,
Hi Patrick. I started a backup on 7/28 but the app says it's still "IN PROGRESS" so I assume it got hung up somewhere. Our HC is private, does that matter? Any other ideas?
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Greg Pope a ajouté un commentaire,
Ahh that works. Thank you so much Aja!
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Greg Pope a ajouté un commentaire,
Evan we've also seen this a handful of times. Aja how are you creating the view? I don't see Answer Bot in any trigger conditions or table columns.
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Greg Pope a ajouté un commentaire,
Christian, we want to walk new customers down a path in Getting Started, but not overwhelm them with every article on every subject like you would find in the Knowledge Base. There might be a Navig...
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Greg Pope a ajouté un commentaire,
I haven't read all 206 comments but I'm sure mine will be redundant - we have numerous articles that need to be in both the Getting Started category and the Knowledge base category. Unfortunately, ...
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Greg Pope a ajouté un commentaire,
+1
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Greg Pope a ajouté un commentaire,
Got it. Thanks Mike. Also I just noticed the "Improve Answers" option in the ticket. That's a great addition and should help improve the relevancy.
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Greg Pope a ajouté un commentaire,
Ahh yes, Much nicer with just the article title. I just noticed the "Automatic Answers - Recent tickets not deflected when Automatic Answers offered this article" section of the article edit mode. ...