Dan Duncan

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

In response to Jake Holman's comment here: https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/207175338 I think what Jake describes would address our need nicely.  Many of our ...

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• Dan Duncan
• Modifié 24 février 2017 21:20
• 1 vote

1. Support
2. ...
3. Users, groups, and organizations
4. Creating, managing, and using organizations

Is there a way to give an individual end-user permission to not only view all tickets from their organization but to also edit any ticket from their org?  We will typically have customers who want ...

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• Dan Duncan
• Création 17 février 2017 22:56
• 0 vote

1. Communauté
2. Feedback on Support
3. Allow end users to update fields after ticket is created

Yes, I agree.  I am particularly interested in the Subject field.  We may have a customer who wants to edit the subject but they have no way of doing this themselves.  

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• Dan Duncan
• Création 16 septembre 2015 17:26
• 0 vote