Riah Lao

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Hi, Is this still not possible?

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• Riah Lao
• Création 17 février 2021 21:19
• 0 vote

1. Communauté
2. Feedback on Chat
3. Time Format to include seconds

Hi, is it possible to display the seconds in the agent chat console as well during the chat session with the customer? We have set KPI/goals for agents and will be helpful for them if they can see ...

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• Riah Lao
• Création 17 novembre 2020 23:34
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4. Insights recipe: Ticket creation heatmap

Hi Jessie, because if I put in values for the range, the Sum will always be meeting the max value and it just looks off.

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• Riah Lao
• Création 16 novembre 2018 20:39
• 0 vote

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Ticket creation heatmap

Hi Jesse, I expect the color formatting to be only applied  to the main columns and not the Sum/Average columns

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• Riah Lao
• Création 25 octobre 2018 22:39
• 0 vote

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Ticket creation heatmap

Hi, I added Sum and Average on the column. The color formatting is also applied to those...

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• Riah Lao
• Création 13 octobre 2018 01:18
• 0 vote