Dan Spar

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    Dan Spar a créé une publication,

    Differentiating Talk Pop-Ups Based on Phone Line or Organization

    My company is recently using a variety of phone lines for various purposes. As a lean team, we don't group agents based on topic so each agent does answer different phone lines and different questi...

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    Dan Spar a créé une publication,

    Drag/Drop Files into Chat

    One of the greatest features about Zendesk is it's relatively ease of use. Unfortunately, this does not include Chat's need to add an attachment by uploading an image vs one of the two alternatives...