Sari Siekkinen

1. Communauté
2. Support Q&A
3. Getting 502 Bad Gateway

Hoping to have a resolution soon --- we are in trouble if not.

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• Sari Siekkinen
• Création 9 septembre 2020 11:54
• 1 vote

1. Communauté
2. Feedback on Support
3. Side Conversations - Microsoft Teams Integration

1+ vote on this. Side conversations with email is so outdated -- Teams is now.

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• Sari Siekkinen
• Création 28 mai 2020 11:42
• 1 vote

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Customizing Answer Bot in the Web Widget (Professional and Enterprise add-on)

When you add Widget to another website (not Guide) Answer Bot cannot find any articles. Is this even possible? And if it is how can it be done?

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• Sari Siekkinen
• Modifié 26 mars 2020 10:30
• 1 vote

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

Most of our ticket are coming with email support@xxx.com to Zendesk. How this different forms can be used with email requests?

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• Sari Siekkinen
• Création 9 mars 2020 13:59
• 0 vote

1. Communauté
2. Feedback on Support
3. Community Discussion: How do you use Views?

The last comment on this cc to show on views if over two years ago. As many has stated already here this is very important that you could create your own view where you have your assigned tickets a...

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• Sari Siekkinen
• Création 27 janvier 2020 08:51
• 1 vote

1. Communauté
2. Feedback on Support
3. Allow agents to change a comment to public (for the Update to Comments by Third Parties / Third party change)

I totally vote for this as this have caused many lack of information situation on our organization where alot of people is willing to participate on tickets and has more than on email. I have seen ...

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• Sari Siekkinen
• Création 14 août 2019 06:54
• 1 vote

1. Communauté
2. Support Q&A
3. Highlighting Premium Organization to appear on ticket views first

Hi Madison, it is checkbox field --- if checked Organization is Premium Partner. And btw, we have Professional version of Zendesk.

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• Sari Siekkinen
• Modifié 11 avril 2019 12:26
• 0 vote

1. Communauté
2. Support Q&A
3. Highlighting Premium Organization to appear on ticket views first

Hi Nicole, we have set a field to Organization Fields.

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• Sari Siekkinen
• Création 10 avril 2019 13:34
• 0 vote

1. Explore
2. ...
3. Getting started
4. Getting started with Zendesk Explore

Hi! Have been trying to get agents to see Explorer but cannot see Explorer on their profiles to add.Is it even possible yet? Help pls, -sari-

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• Sari Siekkinen
• Création 16 octobre 2018 07:11
• 0 vote