Kelsey Hales
Zendesk Admin 5 years, handled everything from a manual conversion from Oracle CX (RightNow) to Zendesk, and transitioning 6 Zendesk installations from hub-and-spoke to multi-brand. Always willing to learn.
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Dernière activité effectuée par Kelsey Hales-
Kelsey Hales a ajouté un commentaire,
Also +1 on this request, this is a pretty basic feature in all of the competitor's chat providers. Disappointed this isn't a feature :(
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Kelsey Hales a ajouté un commentaire,
Love this article, this was very helpful and taught me a bit about how some of the MAQL custom metrics work. Something I'm trying to track is the total # of first replies an agent sent vs non-first...
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Kelsey Hales a ajouté un commentaire,
That sounds pretty similar to what we've got, Matt except we're using SurveyGizmo. Having used Survey Monkey, the features are fairly similar.
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Kelsey Hales a ajouté un commentaire,
Thanks much, Jessie!
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Kelsey Hales a créé une publication,
What 3rd party survey solutions do you use and why?
While the Zendesk customer satisfaction survey is nice, we prefer a more robust survey that allows us to ask a couple more questions. In previous installations I've used SurveyMonkey and SurveyGizm...
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Kelsey Hales a ajouté un commentaire,
Hey, is doing a manual export of the theme the best way to implement version control of the Help Center? If that's the best method, could we have that added to the API so we can make our own versio...
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Kelsey Hales a créé une publication,
Full Country List custom field on Support Portal
RéponduHey guys, I'm working on a customer portal and it requires a fairly complete country field for submitting a ticket. When I say complete, I mean we're looking at listing just about every country on...