Zach Hanes
Customer Success Operations Manager at ReCharge (rechargepayments.com)
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Aperçu des activités
Dernière activité effectuée par Zach Hanes-
Zach Hanes a ajouté un commentaire,
Craig, did you ever find a solution to this? We have the exact same need, and I'm pretty surprised there isn't something out there.
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Zach Hanes a ajouté un commentaire,
Thanks, Kristal. I have an open ticket (#4551210), and I've made a community post: https://support.zendesk.com/hc/en-us/community/posts/360030119913-CCs-and-follwers-Tickets-reopened-by-a-CC-get-no...
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Zach Hanes a créé une publication,
CCs and follwers – Tickets replied to by a CC get no SLA
The new CCs and Followers feature is great, but has one major downside: when a ticket is reopened because a CC'd end-user replies, that update does not reset the "next reply time" SLA clock. With ...
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Zach Hanes a ajouté un commentaire,
I understand the logic of "If a requester or CC replies to a ticket notification, and the requester isn’t on the reply, the reply become a private comment." However, this has created a separate iss...
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Zach Hanes a ajouté un commentaire,
This would be really useful for us too. We're trying to prioritize first replies, but we can't distinguish new tickets from ongoing ones once they've been assigned to agents.
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Zach Hanes a ajouté un commentaire,
This causes a huge problem for us. Our app is in the Shopify app store, which includes a contact form that is pointed to our support address. Any ticket that goes through that form is being suspend...
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Zach Hanes a ajouté un commentaire,
The lack of decent code block options is a major disappointment for my team as well. We need to be able to share code snippets to our advanced users, and more frequently in our internal guides. Me...