Lisa Kelly

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Hi Oleksandra. We updated the article to include this information. Thank you for your comment. 

• Afficher le commentaire
• Lisa Kelly
• Création 12 mai 2020 23:21
• 0 vote

1. Cross Product
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

Thank you, Raymond! We have created a ticket for this update to the article.

• Afficher le commentaire
• Lisa Kelly
• Création 11 mai 2020 17:05
• 0 vote

1. Support
2. ...
3. Email
4. Allowing Zendesk to send email on behalf of your email domain

Thank you, Geoff and Nicole. We have removed the broken cross reference. This link is no longer relevant. 

• Afficher le commentaire
• Lisa Kelly
• Modifié 5 mai 2020 18:15
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Documentation resources for the Zendesk Agent Workspace

Hi Kevin, Support apps have some limitations during chats. See the Ticket editor API . Some apps will not be able to add content in chats.

• Afficher le commentaire
• Lisa Kelly
• Création 17 avril 2020 19:16
• 0 vote

1. Cross Product
2. ...
3. Managing cross-product features
4. Zendesk support for cookie-restricted browsers (Safari, Chrome)

Hi Ward. I have passed your comment along to our Product Management team. 

• Afficher le commentaire
• Lisa Kelly
• Création 16 avril 2020 17:42
• 1 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Armen, Unfortunately. I cannot comment on future product development in this space. Have you contacted your Zendesk account representative? 

• Afficher le commentaire
• Lisa Kelly
• Création 28 février 2020 21:54
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Jordan. Chat translate is not supported for this EAP. 

• Afficher le commentaire
• Lisa Kelly
• Création 3 février 2020 22:12
• 0 vote