Lisa Kelly

1. Support
2. ...
3. Tickets
4. Manually updating business rules for CCs and followers

Thanks for the heads up! It's fixed: https://support.zendesk.com/hc/en-us/articles/203661606#topic_gt4_wqd_thb 

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• Lisa Kelly
• Création 19 novembre 2020 22:17
• 0 vote

1. Support
2. ...
3. Workflows
4. Designing automated ticket workflows

Hi Ewa,  For details about creating a specific workflow, contact Zendesk Customer Support.  Lisa

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• Lisa Kelly
• Création 13 novembre 2020 17:26
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Serving chats in the Zendesk Agent Workspace

Hi Maja, You should still be able to see this from the Chat Dashboard (Teams > View all)  even if you have the Zendesk Agent Workspace enabled on your account. You have to open the Chat Dashboard i...

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• Lisa Kelly
• Création 12 novembre 2020 16:06
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Serving chats in the Zendesk Agent Workspace

Hi Maja Epps. Yes you can, using the Chat dashboard. Refer to this topic: Viewing other agents' online statuses

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• Lisa Kelly
• Modifié 11 novembre 2020 16:58
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Migrating to the Zendesk Agent Workspace

Hi Wobr, Thank you for the comments! This article covers a specific migration from the existing Support agent interface to the new Zendesk Agent Interface. But, perhaps our Community team can take ...

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• Lisa Kelly
• Création 5 novembre 2020 15:48
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing CAPTCHA changes

You can find the setting here:  In Support, click the Admin icon () in the sidebar, then select Settings > Customers.When the Anyone can submit tickets checkbox is enabled, you should see a Requir...

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• Lisa Kelly
• Modifié 4 novembre 2020 22:14
• -1 votes

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Enabling and disabling the Zendesk Agent Workspace

Hi Catherine  Probably not, but I'm adding the Product Manager for this feature, Volkan Akdugan, so he can comment. 

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• Lisa Kelly
• Création 27 octobre 2020 20:29
• 0 vote

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Working with Chat tags in the Zendesk Agent Workspace

Hi Chris. All the functionality described in this article is new. Chat tags weren't previously supported in the Zendesk Agent Workspace. Please note that not all the features may be available in yo...

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• Lisa Kelly
• Création 28 septembre 2020 15:44
• 0 vote