Lisa Kelly
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Lisa Kelly-
Lisa Kelly a ajouté un commentaire,
Hi Shweta Gupta All the features described in this article have been released, but you must have the Zendesk Agent Workspace enabled to use them and you must have Chat tags enabled.
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Lisa Kelly a ajouté un commentaire,
Hi Jen K.Unfortunately, no. You have to enable it for the entire account.
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Lisa Kelly a ajouté un commentaire,
Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap.
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Lisa Kelly a ajouté un commentaire,
Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...
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Lisa Kelly a ajouté un commentaire,
Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account? Make sure you hover your mouse over the thread (pau...
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Lisa Kelly a ajouté un commentaire,
CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
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Lisa Kelly a ajouté un commentaire,
Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding
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Lisa Kelly a ajouté un commentaire,
Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
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Lisa Kelly a ajouté un commentaire,
Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Lisa Kelly a ajouté un commentaire,
Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa