Dawn Anderson
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Dernière activité
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Votes3
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Dernière activité effectuée par Dawn Anderson-
Dawn Anderson a ajouté un commentaire,
Hi Team Any update on this please?
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Dawn Anderson a ajouté un commentaire,
Hi, When a customer rates negative on email csat they can choose from one of preset reasons, is there a reason this is not available on chat please?
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Dawn Anderson a ajouté un commentaire,
We up vote this! This is really confusing and not only impacts chat but the account audit - when we are monitoring agent log in, this is confusing as looks like agents are logging in early then the...
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Dawn Anderson a ajouté un commentaire,
Hi Marie Thanks, thought that would be the case but was kept getting errors on the drilldown wasn't able to get to the tickets to see :)
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Dawn Anderson a créé une publication,
Satisfaction rating based on number of agent interactions
HI We are wanting to report on the number of interactions and see what the satisfaction score is. By having this reporting it will help us understand if number of agent replies is high does this h...
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Dawn Anderson a ajouté un commentaire,
Hi Clay Turk Is there any updates on when this is going live?
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Dawn Anderson a ajouté un commentaire,
Hi We would like to see more end-user updates especially to user profile name as this would be useful to understand if it was customer error or an agent has changed - with data breaches top priori...
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Dawn Anderson a ajouté un commentaire,
Hi Clay Turk This is great news and something we really need! Have we got any dates on when this will be in production please?
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Dawn Anderson a créé une publication,
Creating tickets with attachments
RéponduHi All We are looking to understand if anyone has a way of creating tickets in bulk with an attachment (different one each time)? Had a look around and can see that you can create tickets with an A...
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Dawn Anderson a ajouté un commentaire,
Hi Kasper I'm new to GitHub - how do I find the above please? :)