Dawn Anderson

1. Communauté
2. Feedback on Explore
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay Turk This is great news and something we really need! Have we got any dates on when this will be in production please?    

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• Dawn Anderson
• Création 22 février 2021 14:53
• 0 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Kasper I'm new to GitHub - how do I find the above please? :)

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• Dawn Anderson
• Création 22 janvier 2021 08:56
• 0 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi If we customise our theme and want to be able to have the helpcentre name next to the logo, what is the code we need to do this please?

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• Dawn Anderson
• Création 21 janvier 2021 10:42
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting reminders to review and verify articles

Hi  I have a few questions around the notification email: Is there a way of displaying all the articles within the one email that need verifying instead of 3 and then a click 'more' The user who r...

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• Dawn Anderson
• Modifié 21 janvier 2021 10:03
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing the Zendesk Guide knowledge base reporting in Explore

Hi, This is great news, we have been using it in EAP and it's good to see it being evolved. If we were to use API for the helpcentre would this still populate the report?  

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• Dawn Anderson
• Création 19 janvier 2021 16:04
• 0 vote

1. Communauté
2. Feedback on Explore
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

HI Clay Do we have any updates on this please?  

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• Dawn Anderson
• Création 12 janvier 2021 09:58
• 0 vote

1. Communauté
2. Feedback on Guide
3. answer bot name

Hi Team This is something we would want aswell, currently it just pulls the brand name through which makes it counter intuitive when you can give the answerbot a name which shows above the introduc...

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• Dawn Anderson
• Création 5 janvier 2021 08:30
• 0 vote

1. Communauté
2. Feedback on Explore
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi We are after this data also please, any updates please?

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• Dawn Anderson
• Création 1 décembre 2020 12:55
• 1 vote

1. Support
2. ...
3. Channels
4. About Contextual Help for the Web Widget

I was looking for more information around the ability to modify number of top suggestions but it seems the article has been archived?  Do we have any more information on this please?    

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• Dawn Anderson
• Création 16 novembre 2020 08:20
• 0 vote