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Sydney Neubauer

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  • More data pulled up in Rule Analysis

    Hi there, We perform regular audits of multiple groups to ensure unused triggers are deactivated to help keep our instance clear of clutter. There are a few items that are not able to be located vi...

  • Ability to remove views from certain groups

    I have encountered a dilemma where: There are views available for all Agents within an instance, regardless of group. I have created views for a specific group with specific conditions that touch ...

  • Daily reminders on Due Dates

    We have noticed that there has been an increase in our agent's missing due dates. We would like to create an automation/trigger that fires every day with a list of the tickets that have the past du...

  • Export report with Clickable Links?

    Hi,   There is the ability to create a custom attribute for Clickable Ticket ID links. However, when you export the report, the link is not clickable. JPG/PDF is an image of the report while CSV/Ex...