Avatar

Rob Islam

  • Activité totale
    18
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    8
  • Abonnements
    6

Aperçu des activités

Dernière activité effectuée par Rob Islam
  • Avatar

    Rob Islam a ajouté un commentaire,

    1. Communauté
    2. Feedback on Support
    3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

    Agreed with the rest of the posters, this is a function that would be really useful.

  • Avatar

    Rob Islam a ajouté un commentaire,

    1. Communauté
    2. Support Q&A
    3. Can we hide custom user fields?

    If you mean in terms of tickets, I believe there is an option when setting up or modifying a ticket field that sets the permissions.  Permissions: Agent only Editable for end-users [Field can ...

  • Avatar

    Rob Islam a créé une publication,

    Geo-Data

    Répondu
    1. Communauté
    2. Explore Q&A

    I was wondering how I would go about getting the geo-data on tickets created through Zendesk Explore. Currently on GoodData, I'm using the following formula: SELECT COUNT (Ticket Id, Ticket Text F...

    • Rob Islam
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote
  • Avatar

    Rob Islam a créé une publication,

    Help Center-related Data

    Répondu
    1. Communauté
    2. Explore Q&A

    Will Explore be mostly handling data regarding Support or would there be more data regarding the Help Center? Things like bounce rate or pages viewed per session?  Also, as far as I know, there is ...

    • Rob Islam
    • Création
    • 5 abonnés
    • 1 commentaire
    • 5 votes