Kelsey Davis

1. Communauté
2. Feedback on Guide
3. Internal Comments on Guide Articles

This would be a game changer for us too! I brought this up on the Content Blocks EAP string and didn't realise someone had brought this up 3 years ago! Would be amazing to have this. We have so muc...

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• Kelsey Davis
• Création 15 septembre 2020 11:53
• 2 votes

1. Communauté
2. Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

Hi, how is the EAP going? When will this be a standard feature of Zendesk? And who will it be available for? Thanks

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• Kelsey Davis
• Création 14 septembre 2020 09:58
• 0 vote

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

Thanks Ryan McGrew

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• Kelsey Davis
• Création 6 août 2020 12:03
• 0 vote

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

So far enjoying this feature! What's the ETA for including tables? Unless I have missed how that works? Thanks

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• Kelsey Davis
• Création 6 août 2020 11:06
• 0 vote

1. Communauté
2. Talk Q&A
3. Headset compatibility list

Thanks Nicole S. - Community Manager !

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• Kelsey Davis
• Création 1 juillet 2020 14:44
• 0 vote

1. Communauté
2. Talk Q&A
3. Headset compatibility list

Hi, Can anyone recommend headset models with particularly 3.5mm jack (or usb if you have great success) - we need to purchase some and are keen to hear of some tried and tested ones. Our team is sp...

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• Kelsey Davis
• Création 29 juin 2020 17:10
• 0 vote

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

Would definitely be using the Content Blocks as currently planned too. We have products that need to have information spanning multiple HCs and we have products that share the same disclaimers so w...

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• Kelsey Davis
• Création 17 juin 2020 12:42
• 0 vote

1. Communauté
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Thanks Katarzyna Karpinska I signed up the day it was posted - looking forward to being part of it.  Ryan McGrew Glad to hear that articles in multiple Help Centres is still on the cards as there i...

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• Kelsey Davis
• Création 17 juin 2020 11:28
• 0 vote

1. Communauté
2. Zendesk Guide EAP - Content Blocks
3. What is the Content Blocks EAP and how do I use it?

Just wanted to add to Dan's comment, that I too agree on this part: "In addition, having sections of the article available for internal notes would be useful for an agent to get additional context ...

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• Kelsey Davis
• Modifié 16 juin 2020 15:58
• 0 vote

1. Communauté
2. Feedback on Guide
3. Copy / Duplicate Help Centre articles

Just seen this come through, maybe Zendesk is dealing with it in a different way? Or an additional solution: https://support.zendesk.com/hc/en-us/community/posts/360043990214-What-is-the-Content-Bl...

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• Kelsey Davis
• Création 12 juin 2020 13:25
• 0 vote