Michael H
I'm currently a Customer Experience and Operations Manager for both an online Consumer Grocery store; and a produce wholesaler. I've spent most of my 20+ years working life in Customer Service; recently having completed a six-year stint as a Senior Team Manager within the customer service division of a Fortune 100 consumer electronics and services company. I'm not backwards in coming forward to identify improvements; or share my experience to help others to be better for their customers.
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Dernière activité effectuée par Michael H-
Michael H a ajouté un commentaire,
^ What @Jeremy Robinson said, times infinity.Modification of the sign in window should be one of the elements customisable in a Help Centre theme, and it's strange that it isn't. And sign in option...
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Michael H a ajouté un commentaire,
Interesting update @Fabian, as I could swear Zendesk was previously listed as a supported CSP on Apple’s site.
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Michael H a ajouté un commentaire,
We’re still in the same boat as @Fabian. Not a peep heard from Zendesk on this despite filling in the form twice. Either Zendesk isn’t going to offer this, they’re only going to let certain plans a...
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Michael H a ajouté un commentaire,
Am I missing something with implementing this code? Reading the thread, and taking the last post from @Tim, I understand the totality of the implementation path being this: In Guide, go to /themin...
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Michael H a créé une publication,
Replacement app/method for Tag Warnings to alert agents about specific customers
Has anyone found a replacement for a v1 framework app (Tag Warnings - https://github.com/TWHarr/zd-tag-warnings), that can provide an alert/message to an agent when a customer has one or more speci...
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Michael H a ajouté un commentaire,
@Mark: Sorry, i'm not quite following your suggestion and approach. I understand you've done a specific signature with a graphic in it; but I'm not following how this solves the issue of preventing...
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Michael H a ajouté un commentaire,
@Brett, @Laura - Referring to Peter's answer here: https://support.zendesk.com/hc/en-us/articles/203691076/comments/360001771728 I've finally figured out a solution for getting the signatures out o...
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Michael H a ajouté un commentaire,
I've got it, finally figured out how to exclude signature from SMS messages. See the updates to the original post. Also thanks to a 4yr old post which helped me stumble on the method:https://suppor...
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Michael H a ajouté un commentaire,
@Debs: Same problem, and i've still not been able to find a resolution to this. It's driving me a little mad.
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Michael H a ajouté un commentaire,
For the Australians out there - they'll know this reference: