Michael H
I'm currently a Customer Experience and Operations Manager for both an online Consumer Grocery store; and a produce wholesaler. I've spent most of my 20+ years working life in Customer Service; recently having completed a six-year stint as a Senior Team Manager within the customer service division of a Fortune 100 consumer electronics and services company. I'm not backwards in coming forward to identify improvements; or share my experience to help others to be better for their customers.
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Publications
Activité récente par Michael H-
Replacement app/method for Tag Warnings to alert agents about specific customers
Has anyone found a replacement for a v1 framework app (Tag Warnings - https://github.com/TWHarr/zd-tag-warnings), that can provide an alert/message to an agent when a customer has one or more speci...
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Guide to setting up SMS response
Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components of Talk? Specifically: SOLVED: Proper Triggers rules to ensure that replies...
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Configuring an agent forwarding number
So, something which isn't covered in any of the Support articles I can find, and only stumbled on the answer after browsing deep into some comment responses, is how an agent sets up Agent Forwardin...
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[Guide] How to fix your source locale in existing articles, sections and categories
So, did you make a big mistake like me when first deploying Guide by not setting the correct source locale out of the gate, then started writing or importing your articles? And then you went to try...