
Pamela Huber
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Activité récente par Pamela Huber-
Yura - On-Hold is incredibly helpful to managing our open tickets. We were unfamiliar with this fature, so thanks so much for sharing. For future zendesk reps who read my original comment, I still ...
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+1 and looking for an update. Here's context on our experience: On our small team, we have a lot of tickets per agent and prioritize open tickets where the end-user is the most recent updated. It...