Pamela Huber

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Yura - On-Hold is incredibly helpful to managing our open tickets. We were unfamiliar with this fature, so thanks so much for sharing. For future zendesk reps who read my original comment, I still ...

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• Pamela Huber
• Création 4 janvier 2019 17:42
• 0 vote

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

+1 and looking for an update.   Here's context on our experience: On our small team, we have a lot of tickets per agent and prioritize open tickets where the end-user is the most recent updated. It...

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• Pamela Huber
• Modifié 3 janvier 2019 21:55
• 0 vote