
Pamela Huber
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Activité totale23
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Dernière activité
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Publications
Activité récente par Pamela Huber-
Determine Online Agents and Live Chat Availability by Department
We have multiple departments that cover completely different products. We can easily differentiate between these products based on URL. We currently set a department when a user loads the chat widg...
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Removing invalid chat ratings from tickets
RéponduIn our line of work as an ed-tech company, we often catch cheaters impersonating teachers in live chats. We enjoy the chat ratings from real teachers, but when we are looking at our satisfaction sc...