Craig Willis
Former Zendesk Administrator for two software companies.
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Dernière activité effectuée par Craig Willis-
Craig Willis a ajouté un commentaire,
This app may help you from sending the email with errors in them in the first place. https://www.zendesk.com/apps/support/cancel-ticket-submit/
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Craig Willis a ajouté un commentaire,
Hi Jay, The field to set the Default Group is not displaying correctly, you can see the top of it at the bottom of the screenshot. Why it’s doing this could be either due to the Zoom level on the...
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Craig Willis a ajouté un commentaire,
In regard to your question about deleting tickets you can manage this in User Roles, depending on the version of Zendesk that you have. You can read more here. Can you share a screenshot of your r...
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Craig Willis a ajouté un commentaire,
I forgot to ask, where are you building this report? Can you share a screenshot of the setup?
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Craig Willis a ajouté un commentaire,
I’ve not experienced this issue but if you can point to specific tickets, (which it sounds like you can), can you review the ticket event history and you should be able to see the action where the ...
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Craig Willis a ajouté un commentaire,
What type of field is the “obsolete ticket tags” field, it doesn’t appear to be the standard tag field. To confirm that the issue is with this field have you removed it from the result to see if o...
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Craig Willis a ajouté un commentaire,
Hi Lou, Could you provide screenshots of the edit mode and published mode as that may help in providing an answer to your question. Thanks Craig
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Craig Willis a ajouté un commentaire,
Hi Lisa, Here are the answer to both questions: 1. Yes, from any users contact record you can view all tickets that are linked to that user. As for how far back you can see we were using Zendesk ...
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Craig Willis a ajouté un commentaire,
Agreed, what type of field is that and do you need it in the results or can it just be part of the filter?
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Craig Willis a ajouté un commentaire,
Hi Peter, I assume the email that you are replying to is one generated by Zendesk, correct? And that when you hit reply you see the Zendesk email address in the to field? If that’s all correct, w...