Janiece Caldwell

1. Communauté
2. Guide - Product Feedback
3. Share articles across multiple brand accounts

Please add a feature like this, we could absolutely benefit from this

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• Janiece Caldwell
• Création 31 juillet 2019 19:08
• 0 vote

1. Communauté
2. Support - Product Feedback
3. Restriction on individual tickets or groups

Any updates on this? Splitting into another instance is not ideal and would love to be able to restrict a subset of tickets from most agents.   Thanks!

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• Janiece Caldwell
• Création 10 juillet 2019 23:15
• 0 vote

1. Communauté
2. Support - Troubleshooting and Q&A
3. Email notifications for 'Article' comments

any update on this?

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• Janiece Caldwell
• Création 11 juin 2019 07:45
• 0 vote

1. Communauté
2. Guide - User Tips & Tricks
3. Notify Slack when a new post has been added to a community topic (using Zapier)

Thanks so much! this worked well! the only issue I had is getting the links to expand for a preview! My workaround was just adding the parse for the comment. I just worry about it being super long ...

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• Janiece Caldwell
• Création 11 juin 2019 06:48
• 2 votes

1. Guide
2. ...
3. Using the Community in Help Center (Guide Professional and Enterprise)
4. Managing community posts (Guide Professional and Enterprise)

is there a way to have the content post to a slack target?   I want to alert our team of a new comment via a slack post

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• Janiece Caldwell
• Création 30 avril 2019 01:20
• 1 vote

1. Communauté
2. Support - Troubleshooting and Q&A
3. Can't select "Agents and Managers" for a Section

How do I set someone as a "manager" role?

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• Janiece Caldwell
• Création 19 mars 2019 23:16
• 0 vote

1. Communauté
2. Support - Insights and Reporting Q&A
3. Weekly Report , filter by agent

What is the solution for this report question?

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• Janiece Caldwell
• Création 13 mars 2019 14:54
• 0 vote

1. Chat
2. ...
3. Chat integrations
4. Setting up Salesforce integration in Zendesk Chat

"Note: The Salesforce for Chat integration is only supported for standalone chat accounts. Accounts integrated with Zendesk Support cannot use Salesforce for Chat."   What is the difference between...

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• Janiece Caldwell
• Création 19 décembre 2018 04:19
• 0 vote

1. Communauté
2. Guide - Product Feedback
3. Turn a Support Ticket in to a Community Post

I am very interested in this feature. Being able to convert tickets to forums makes sense for the end user.   Best, Janiece

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• Janiece Caldwell
• Création 12 décembre 2018 20:37
• 0 vote

1. Support
2. ...
3. Tickets
4. About open vs. pending and on-hold tickets and why you should care

Jon you are the BEST!!! This is exactly what I wanted!   Thank you!

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• Janiece Caldwell
• Création 30 novembre 2018 20:57
• 0 vote