Janiece Caldwell

1. Communauté
2. Feedback on Guide
3. Add Submit A Request for Agents

It is so frustrating that this is not a feature, also when you are building the help center ticket forms you have to go through 6 steps just to see the forms.    We pay a ton of money for Zendesk, ...

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• Janiece Caldwell
• Création 4 juin 2020 21:21
• 1 vote

1. Communauté
2. Explore Q&A
3. Explore PDF Export Cut Off Issue

I also am having an issue with the PDF cutting off the report. is there a fix yet? My tab sizes are fairly small

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• Janiece Caldwell
• Création 12 mars 2020 08:20
• 0 vote

1. Communauté
2. Feedback on Explore
3. Lack of Explore Formatting Options

I would like to do this as well for scheduled deliveries of a dashboard. Would be great to include the date in the title!

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• Janiece Caldwell
• Création 28 février 2020 23:24
• 1 vote

1. Communauté
2. Feedback on Guide
3. Share articles across multiple brand accounts

Please add a feature like this, we could absolutely benefit from this

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• Janiece Caldwell
• Création 31 juillet 2019 19:08
• 0 vote

1. Communauté
2. Feedback on Support
3. Restriction on individual tickets or groups

Any updates on this? Splitting into another instance is not ideal and would love to be able to restrict a subset of tickets from most agents.   Thanks!

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• Janiece Caldwell
• Création 10 juillet 2019 23:15
• 1 vote

1. Communauté
2. User Tips & Tricks
3. Notify Slack when a new post has been added to a community topic (using Zapier)

Thanks so much! this worked well! the only issue I had is getting the links to expand for a preview! My workaround was just adding the parse for the comment. I just worry about it being super long ...

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• Janiece Caldwell
• Création 11 juin 2019 06:48
• 2 votes

1. Gather
2. ...
3. Managing community posts
4. Managing community posts

is there a way to have the content post to a slack target?   I want to alert our team of a new comment via a slack post

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• Janiece Caldwell
• Création 30 avril 2019 01:20
• 1 vote

1. Communauté
2. Support Q&A
3. Can't select "Agents and Managers" for a Section

How do I set someone as a "manager" role?

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• Janiece Caldwell
• Création 19 mars 2019 23:16
• 0 vote

1. Chat
2. ...
3. Chat integrations
4. Setting up Salesforce integration in Zendesk Chat

"Note: The Salesforce for Chat integration is only supported for standalone chat accounts. Accounts integrated with Zendesk Support cannot use Salesforce for Chat."   What is the difference between...

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• Janiece Caldwell
• Création 19 décembre 2018 04:19
• 1 vote

1. Communauté
2. Feedback on Gather
3. Turn a Support Ticket in to a Community Post

I am very interested in this feature. Being able to convert tickets to forums makes sense for the end user.   Best, Janiece

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• Janiece Caldwell
• Création 12 décembre 2018 20:37
• 0 vote