Jimmy Rufo

1. Support
2. ...
3. Support billing and account settings
4. What are my options to take and provide screenshots?

What is a good marketplace add-on for adding screenshots to support tickets with our clients?  This ticket seems to focus how we engage with ZD support, which is fine, but there is no built in solu...

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• Jimmy Rufo
• Création 30 décembre 2020 15:07
• 0 vote

1. Communauté
2. Feedback on Support
3. Ability to paste images when "Require authentication to download" is turned on

Sure thing Abed.  In the interim, if anyone knows any third party apps that work well, that would be great.  I'm giving CloudApp a try now.

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• Jimmy Rufo
• Création 22 décembre 2020 02:49
• 0 vote

1. Communauté
2. Feedback on Support
3. Ability to paste images when "Require authentication to download" is turned on

Zendesk team, +1 on all of Abed's comments.  This limitation is a bit crippling if you're trying to explain a step by step issue / resolution.  Need some sort of resolution to this ASAP.

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• Jimmy Rufo
• Création 21 décembre 2020 21:42
• 1 vote

1. Support
2. ...
3. Apps and integrations
4. Is there a way to link tickets in Support?

Hi Alex Glover, Any luck on getting this back on the marketplace?

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• Jimmy Rufo
• Création 9 octobre 2020 16:48
• 0 vote

1. Support
2. ...
3. Reporting and performance
4. Why am I receiving unexpected bad satisfaction ratings?

It seems the suggestion made a few comments up would be perfect, if someone on the ZD side would just listen and make it a priority to include a link that would snare automated click attempts.  Mat...

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• Jimmy Rufo
• Création 5 octobre 2020 18:12
• 3 votes

1. Communauté
2. Support Q&A
3. Organizations that use the same domain name

Hi Dwight Bussman,   The users are actually created via when they access our platform via an SSO with Zendesk, so their inclusion in Zendesk is directly tied to the fact that they are platform user...

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• Jimmy Rufo
• Création 24 août 2020 19:16
• 0 vote

1. Guide
2. ...
3. Guide reporting and SEO
4. Can my Help Center search results show the edited date?

Hi Nick Dushack,   Unfortunately, this update did not work for me, as although the created date is no longer showing, the date showing is an erroneous one not matching the update date on the front ...

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• Jimmy Rufo
• Création 13 août 2020 17:48
• 0 vote

1. Communauté
2. Support Q&A
3. Add Text Custom Field Value as a Tag?

Hi Gail L, Thanks for the feedback.  That's the crux of my issue, as being the admin in question, I don't want to have to continuously maintain this particular dropdown with new values to choose, a...

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• Jimmy Rufo
• Création 10 août 2020 14:50
• 0 vote

1. Communauté
2. Support Q&A
3. Organizations that use the same domain name

Hi Anabela Spegni Partner Zendesk, Can you elaborate on this solution?  How would admin of user registration associate each user to a Salesforce account?  Can you give me an example of how your org...

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• Jimmy Rufo
• Création 10 août 2020 14:44
• 0 vote

1. Communauté
2. Support Q&A
3. Add Text Custom Field Value as a Tag?

Does anyone know if we can create a custom field in a ticket where an agent can add a pre-defined tag (that would pre-populate when typing), or add a new tag as necessary?  Seems this issue adds a ...

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• Jimmy Rufo
• Création 5 août 2020 14:42
• 0 vote