Jimmy Rufo

1. Support
2. ...
3. Apps and integrations
4. Is there a way to link tickets in Support?

Hi Alex Glover, Any luck on getting this back on the marketplace?

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• Jimmy Rufo
• Création 9 octobre 2020 16:48
• 0 vote

1. Support
2. ...
3. Reporting and performance
4. Why am I receiving unexpected bad satisfaction ratings?

It seems the suggestion made a few comments up would be perfect, if someone on the ZD side would just listen and make it a priority to include a link that would snare automated click attempts.  Mat...

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• Jimmy Rufo
• Création 5 octobre 2020 18:12
• 3 votes

1. Communauté
2. Support Q&A
3. Organizations that use the same domain name

Hi Dwight Bussman,   The users are actually created via when they access our platform via an SSO with Zendesk, so their inclusion in Zendesk is directly tied to the fact that they are platform user...

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• Jimmy Rufo
• Création 24 août 2020 19:16
• 0 vote

1. Guide
2. ...
3. Guide reporting and SEO
4. Can my Help Center search results show the edited date?

Hi Nick Dushack,   Unfortunately, this update did not work for me, as although the created date is no longer showing, the date showing is an erroneous one not matching the update date on the front ...

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• Jimmy Rufo
• Création 13 août 2020 17:48
• 0 vote

1. Communauté
2. Support Q&A
3. Add Text Custom Field Value as a Tag?

Hi Gail L, Thanks for the feedback.  That's the crux of my issue, as being the admin in question, I don't want to have to continuously maintain this particular dropdown with new values to choose, a...

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• Jimmy Rufo
• Création 10 août 2020 14:50
• 0 vote

1. Communauté
2. Support Q&A
3. Organizations that use the same domain name

Hi Anabela Spegni Partner Zendesk, Can you elaborate on this solution?  How would admin of user registration associate each user to a Salesforce account?  Can you give me an example of how your org...

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• Jimmy Rufo
• Création 10 août 2020 14:44
• 0 vote

1. Communauté
2. Support Q&A
3. Add Text Custom Field Value as a Tag?

Does anyone know if we can create a custom field in a ticket where an agent can add a pre-defined tag (that would pre-populate when typing), or add a new tag as necessary?  Seems this issue adds a ...

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• Jimmy Rufo
• Création 5 août 2020 14:42
• 0 vote

1. Support
2. ...
3. Best practices and recipes
4. Understanding tags and ticket fields

Does anyone know if we can create a custom field in a ticket where an agent can add a pre-defined tag (that would pre-populate when typing), or add a new tag as necessary? Basically, a replication ...

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• Jimmy Rufo
• Création 5 août 2020 14:37
• 0 vote

1. Communauté
2. Integrations and Apps Q&A
3. Client users sharing same email domain, syncing to wrong Salesforce account

Hi @Ana-Alicia We run across this issue for corporate domains only really.

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• Jimmy Rufo
• Création 21 juillet 2020 01:03
• 0 vote

1. Support
2. ...
3. Business rules
4. Can I configure a trigger to add a comment to a ticket?

I'm not sure where it was posted, or if it was even in this thread, but I have a URL target that allows me to put an internal note in triggers.  I don't have all the exact steps, but here is some o...

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• Jimmy Rufo
• Création 17 juillet 2020 17:16
• 0 vote