
Jimmy Rufo
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Activité totale138
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes20
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Abonnements52
Aperçu des activités
Dernière activité effectuée par Jimmy Rufo-
Jimmy Rufo a ajouté un commentaire,
What is a good marketplace add-on for adding screenshots to support tickets with our clients? This ticket seems to focus how we engage with ZD support, which is fine, but there is no built in solu...
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Jimmy Rufo a ajouté un commentaire,
Sure thing Abed. In the interim, if anyone knows any third party apps that work well, that would be great. I'm giving CloudApp a try now.
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Jimmy Rufo a ajouté un commentaire,
Zendesk team, +1 on all of Abed's comments. This limitation is a bit crippling if you're trying to explain a step by step issue / resolution. Need some sort of resolution to this ASAP.
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Jimmy Rufo a ajouté un commentaire,
Hi Alex Glover, Any luck on getting this back on the marketplace?
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Jimmy Rufo a ajouté un commentaire,
It seems the suggestion made a few comments up would be perfect, if someone on the ZD side would just listen and make it a priority to include a link that would snare automated click attempts. Mat...
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Jimmy Rufo a ajouté un commentaire,
Hi Dwight Bussman, The users are actually created via when they access our platform via an SSO with Zendesk, so their inclusion in Zendesk is directly tied to the fact that they are platform user...
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Jimmy Rufo a ajouté un commentaire,
Hi Nick Dushack, Unfortunately, this update did not work for me, as although the created date is no longer showing, the date showing is an erroneous one not matching the update date on the front ...
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Jimmy Rufo a ajouté un commentaire,
Hi Gail L, Thanks for the feedback. That's the crux of my issue, as being the admin in question, I don't want to have to continuously maintain this particular dropdown with new values to choose, a...
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Jimmy Rufo a ajouté un commentaire,
Hi Anabela Spegni Partner Zendesk, Can you elaborate on this solution? How would admin of user registration associate each user to a Salesforce account? Can you give me an example of how your org...
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Jimmy Rufo a ajouté un commentaire,
Does anyone know if we can create a custom field in a ticket where an agent can add a pre-defined tag (that would pre-populate when typing), or add a new tag as necessary? Seems this issue adds a ...