Jimmy Rufo
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Dernière activité effectuée par Jimmy Rufo-
Jimmy Rufo a ajouté un commentaire,
Disregard my last comment. It appears that message stating to update to the new version is now gone.
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Jimmy Rufo a ajouté un commentaire,
Anika Rani - I think a core problem is once you update to the new integration, the widget within Zendesk that shows contact/lead data still asks you to upgrade to the new version. I've updated our...
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Jimmy Rufo a ajouté un commentaire,
Does anyone know of a solution/workaround to hide or deactivated ticket field "values"? Atlassian JIRA allows it for the components field, but we don't allow it for any of of our ticket fields. My...
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Jimmy Rufo a ajouté un commentaire,
Absurd that this isn't an option. I have a support team that needs to not act on tickets to a particular support email address, as it automatically gets routed to another team. Not having this ju...
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Jimmy Rufo a ajouté un commentaire,
@David Hall - Can you add screenshots of the changes? I've looked at tickets with linked issues and am seeing no real difference to the functionality.
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Jimmy Rufo a ajouté un commentaire,
To answer your question, the current trigger we have in place does let the agent know a side convo has been updated. We just want to see that notification as an extension of what a normal notifica...
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Jimmy Rufo a ajouté un commentaire,
Thanks for the prompt reply @Toby. It seems that adding a side convo note preview placeholder, or last Side convo note placeholder within the trigger options would make the most sense. Without th...
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Jimmy Rufo a ajouté un commentaire,
Brett/ZD Team - Perhaps I missed this, but is there no way to show the contents of a side conversation reply in an email reply trigger? I'd like to avoid having to manually enter a ticket to view ...
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Jimmy Rufo a ajouté un commentaire,
@Stephanie, it wouldn't show up in the JIRA ticket fields. It would show up in the sidebar of the JIRA ticket
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Jimmy Rufo a ajouté un commentaire,
This is a follow up to this thread: https://support.zendesk.com/hc/en-us/articles/226053408?page=2#comment_360003346133