Christoph Kutz
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Dernière activité effectuée par Christoph Kutz-
Christoph Kutz a ajouté un commentaire,
Hi again, I've evaluated the article-views for our help-center in October. Now the difference between the legacy reporting and the Explore Dashboard is much higher. With the same filters, we ca...
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Christoph Kutz a ajouté un commentaire,
Hi Monika, just tested it without web widget: The difference for the same range is now at ~90 views from 55k total.
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Christoph Kutz a ajouté un commentaire,
Thanks for your quick reply Monika, indeed, there is only data from 3rd Sept. available, so this explains the difference. I've now compared a different timerange 10th Sept ->20th Sept., and st...
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Christoph Kutz a créé une publication,
Article Views Number Different from Legacy Reporting numbers
Hello, is there any difference in how article views are counted? Previously we have used the legacy reporting to create monthly overviews of our article views: With the same filters (only Br...
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Christoph Kutz a ajouté un commentaire,
Hi, any plans when numbers for Russia and Turkey will be available? Those numbers are already available at Twilio directly...
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Christoph Kutz a ajouté un commentaire,
Hi, I also think that this is a security breach: In my opinion, editing groups or organizations is something completely different. Groups should restrict access to maybe sensitive data. That's wh...
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Christoph Kutz a ajouté un commentaire,
Hi, we are also interested in this feature. Please keep us update here in thread.
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Christoph Kutz a créé une publication,
Admin Center Access for non admin Users
TerminéeHi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here. From a ...
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Christoph Kutz a créé une publication,
Calculate Call Answer Rate
RéponduHi, I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...
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Christoph Kutz a ajouté un commentaire,
Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?