Christoph Kutz

1. Communauté
2. Feedback on Talk

Hi,   this is a bug, that is really a pain for us.  We are serving multiple countries with Zendesk Talk in one Zendesk Instance, having around 50 numbers now. I'm especially referring to this state...

• Christoph Kutz
• Création 4 janvier 2021 14:06
• 3 abonnés
• 2 commentaires
• 3 votes

1. Communauté
2. [COMPLETED] Zendesk Explore EAP - Knowledge Base Reporting in Explore

Hello,   is there any difference in how article views are counted? Previously we have used the legacy reporting to create monthly overviews of our article views:     With the same filters (only Br...

• Christoph Kutz
• Création 16 octobre 2020 07:02
• 4 abonnés
• 8 commentaires
• 0 vote

1. Communauté
2. Feedback on Support

Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.   From a ...

• Christoph Kutz
• Modifié 1 avril 2020 09:13
• 5 abonnés
• 4 commentaires
• 5 votes

1. Communauté
2. Explore Q&A

Hi,    I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...

• Christoph Kutz
• Création 18 mars 2020 13:27
• 3 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback on Talk

Hi,   we are currently in the process of moving our hotline activities to Zendesk Talk. Please add a feature to sort the numbers in the settings. Right now, it is not very userfriendly to have the ...

• Christoph Kutz
• Création 15 janvier 2020 11:59
• 2 abonnés
• 1 commentaire
• 0 vote