Christoph Kutz
-
Activité totale73
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes35
-
Abonnements21
Publications
Activité récente par Christoph Kutz-
Quick Call Function picks randomly numbers for Outbound call
Hi, this is a bug, that is really a pain for us. We are serving multiple countries with Zendesk Talk in one Zendesk Instance, having around 50 numbers now. I'm especially referring to this state...
-
Article Views Number Different from Legacy Reporting numbers
Hello, is there any difference in how article views are counted? Previously we have used the legacy reporting to create monthly overviews of our article views: With the same filters (only Br...
-
Admin Center Access for non admin Users
TerminéeHi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here. From a ...
-
Calculate Call Answer Rate
RéponduHi, I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...
-
Talk Settings - Sort Numbers
Hi, we are currently in the process of moving our hotline activities to Zendesk Talk. Please add a feature to sort the numbers in the settings. Right now, it is not very userfriendly to have the ...