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Jason D.

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Dernière activité effectuée par Jason D.
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    Jason D. a créé une publication,

    Facebook - Choose what goes to Zendesk.

    I know this might be a big ask but at our company we have 2 types of employees, community managers and customer service. I was wondering if there was a way to have the community manager determine w...

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    Jason D. a ajouté un commentaire,

    Just to clarify, it is impossible to show a blank for items without data instead of removing them?

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    Jason D. a créé une publication,

    Showing Blank Data

    Répondu

    So we are using tables and export them to put them into an excel doc for reporting purposes. As I want to create an excel dump sheet where I dump data, I need that rows to be the same each time I p...

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    Jason D. a ajouté un commentaire,

    Hi Amie,   So the way I have first response is using a mix of trigger and automation that after x amount of time the ticket priority will increase. Yes I want if they have a total wait time of lets...

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    Jason D. a créé une publication,

    Requester Wait Time Trigger/Automation

    Is there a away to create a trigger or automation using the SLA calculation of Requester wait time? I would like to set ticket priority based on time elapsed.

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    Jason D. a ajouté un commentaire,

    I will try to be clear, I am not talking about ticket priority although later I will want to encompass that. What I am saying is if you open the ticket and it says in the upper right time until nex...

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    Jason D. a créé une publication,

    How SLA Priority Works

    I have searched the community and guides but cannot find the answer. I am confused on how SLA priority works exactly. For example: Lets say my current setup has Requester Wait Time and from Low to ...

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    Jason D. a créé une publication,

    Sort Articles by Label

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    Is there a way to find articles without labels in manage articles tab?

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    Jason D. a ajouté un commentaire,

    I agree with this, we have different teams that need access to explore but w do not need to give them access to all queries.

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    Jason D. a créé une publication,

    Set Explore Queries to Private

    Répondu

    Is there a way to set queries to private? I want employees to be editors but they do not need to see everything.