Agents are end users also. I just need a feature where agents can rate tickets....you can still have the feature where they can't be the person to work the ticket...but they need to be able to ra...
This needs to be addressed again. I have added an idea to the product feedback. https://support.zendesk.com/hc/en-us/community/posts/360004400467-Agents-need-the-ability-to-provide-satisfaction