Dana Bowlin

1. Communauté
2. Feedback on Support
3. Agents should be able to submit CSAT surveys too

Agents are end users also.   I just need a feature where agents can rate tickets....you can still have the feature where they can't be the person to work the ticket...but they need to be able to ra...

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• Dana Bowlin
• Création 17 décembre 2018 16:34
• 0 vote

1. Support
2. ...
3. Tickets
4. Can agents submit satisfaction ratings on tickets?

This needs to be addressed again.  I have added an idea to the product feedback.  https://support.zendesk.com/hc/en-us/community/posts/360004400467-Agents-need-the-ability-to-provide-satisfaction    

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• Dana Bowlin
• Création 14 décembre 2018 21:17
• 0 vote