Timothy Tucker

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Why doesn't this feature exist? A possible reason: I worked at a company which had baked their own ticketing system and implemented a similar CC feature. As a result of numerous issues, such as; be...

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• Timothy Tucker
• Création 3 novembre 2020 00:20
• 0 vote

1. Communauté
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Reine Berg OMEGALUL... nice comment.

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• Timothy Tucker
• Création 28 janvier 2020 20:58
• 0 vote

1. Support
2. ...
3. Tickets
4. Can I automatically CC all users in an organization?

Wait... seriously, how does this not exist yet? Are the new CC features that are reportedly being rolled out going to address this?

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• Timothy Tucker
• Création 11 juin 2019 20:55
• 3 votes

1. Communauté
2. Support Q&A
3. Add Comment to Ticket without CC

Nicole - the information you posted is not correct. They don't need to be on the CC list in order to comment on a ticket in their Org. See here: https://support.zendesk.com/hc/en-us/articles/203661...

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• Timothy Tucker
• Création 23 avril 2019 20:23
• 0 vote