Amie B
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Activité totale416
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Dernière activité
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Abonné à1 utilisateur
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Aperçu des activités
Dernière activité effectuée par Amie B-
Amie B a ajouté un commentaire,
Hi Liam, It doesn't look like you're able to sort via a custom field as it's not a parameter listed in the Search API Maybe you could still pull the tickets via the API, even though they are not i...
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Amie B a ajouté un commentaire,
Hi Vinay, You should look at utilizing Flow Builder inside Zendesk to build an automated chat bot solution. You can check the details out here. https://support.zendesk.com/hc/en-us/articles/3600555...
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Amie B a ajouté un commentaire,
Hi Joseph, Zendesk actually does this very thing you're looking to achieve here themselves by using their Guide (help centre) platform. You can check it out here: https://support.zendesk.com/hc/en-...
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Amie B a ajouté un commentaire,
Hey Bryce Wilson, The Zendesk Instagram integration is reliant upon Facebook's rollout of their Messenger API. I just took a look at the latest update on this link here and it looks like FB hope to...
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Amie B a ajouté un commentaire,
What happens in the event where the Zendesk support platform is not available because Zendesk is down. It makes live chatting for help a little impossible. Zendesk was inaccessible yesterday acros...
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Amie B a ajouté un commentaire,
Hi Toby, Thanks for providing us with some insight into this. Regarding the workaround, when you say disable signatures, do you mean you will disable signatures on side conversations only and not o...
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Amie B a ajouté un commentaire,
Walter Bellante That's VERY disappointing. That was the 1 thing 100% of my clients ask for. We were all very excited but now this is such a letdown. How long until clickable links are available? I...
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Amie B a ajouté un commentaire,
Is there any update from a Zendesk Product manager on this one? I see it's now marked as planned. Any ETA?
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Amie B a créé une publication,
Add Brands column to Ticket Forms page
Feature request: Add a brands column to the ticket forms page so we can easily see which forms are aligned to which brands without needing to click inside the form itself. Right now some clients ...
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Amie B a ajouté un commentaire,
Hey Ashely, You can add Text to the dashboard itself, and then position it to sit below the query. Technically it's called adding a widget to the dashboard. You can check out some more info on how ...