Amie B

1. Communauté
2. Guide Q&A
3. Problem with access Guide

Hey Michael, Thanks for letting me know. If that's the case, I would recommend for you to reach out to Zendesk Support directly so they can help you further with this from here. They may need to ma...

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• Amie B
• Création 13 janvier 2021 05:01
• 1 vote

1. Communauté
2. Guide Q&A
3. Problem with access Guide

Hey Michal, On the subscription page, have you tried to actually upgrade your subscription? When you're in the upgrade window, it should then let you select the Guide Lite plan to subscribe to. Onc...

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• Amie B
• Création 13 janvier 2021 04:36
• 1 vote

1. Communauté
2. Support Q&A
3. Request List does not show

Hey There, If you haven't done so already, I'd recommend for you to repost this over in the Developer Community for more specific help on debugging your app issue here.  https://developer.zendesk.c...

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• Amie B
• Création 11 janvier 2021 22:40
• 0 vote

1. Communauté
2. Support Q&A
3. Trigger Keeps Auto-Firing

Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...

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• Amie B
• Création 11 janvier 2021 22:35
• 2 votes

1. Communauté
2. Support Q&A
3. Email updates to multiple external users

Hey Champ,  Can you give us some more context on what you're trying to achieve then just the 1 line in the subject so we can help you with the right answer from there as there's a few different way...

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• Amie B
• Création 11 janvier 2021 22:30
• 0 vote

1. Communauté
2. Support Q&A
3. Why Engineering cannot code something properly (Data Export)?

That's odd. When I run the /api/v2/ticket_fields call on my test account. It lists all of my ticket fields including custom fields with their names and the value names etc.  The example below is us...

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• Amie B
• Création 11 janvier 2021 04:00
• 1 vote

1. Communauté
2. Support Q&A
3. Why Engineering cannot code something properly (Data Export)?

Hi Jiri, This may not be the answer you're after, however, I'll put it out there anyways for you.  You can use the API to pull a full list of all the ticket fields in your account and it will displ...

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• Amie B
• Création 11 janvier 2021 00:24
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing View Permissions for Help Center

Heather: What this means is previously before this change, when you added a user to a Zendesk which was running multiple brands, that user could access both brands HC's on the Zendesk regardless. T...

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• Amie B
• Création 17 décembre 2020 23:39
• 5 votes

1. Communauté
2. Support Q&A
3. Managing Partners

Hey Jay, Sounds like using a Shared Organization in Zendesk might be the way to go here.  Basically, the org would need to contain the customers and the partner. On the partners user profile, you c...

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• Amie B
• Création 21 novembre 2020 01:42
• 0 vote

1. Communauté
2. Support Q&A
3. Does anyone know if its possible to insert a verified checkmark (like social media) next to our agents names on the email threads? This would help increase trust in the conversation

Hey Dan, You can put emojis in there. I just copied and paste an emoji in there. I did a quick test and here's what it looks like. Note in my agent signature I'm using an Alias. You can also put th...

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• Amie B
• Création 21 novembre 2020 01:33
• 0 vote