
Chandra Robrock
Support Specialist Lead at FullStory
-
Activité totale219
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes15
-
Abonnements90
Aperçu des activités
Dernière activité effectuée par Chandra Robrock-
Chandra Robrock a ajouté un commentaire,
Bill Cicchetti Thanks for passing these along! Based on those screenshots, I'm still not seeing anything glaring to understand the numbers you're seeing or able to reproduce this in my own account....
-
Chandra Robrock a ajouté un commentaire,
saki Of course! I double checked the code that I actually have deployed in Zapier and I can confirm that the code provided from my GitHub is correct. That being said, I was able to intermittently r...
-
Chandra Robrock a ajouté un commentaire,
Hi Jed Hollander - While you won't see an attribute exclusive to the custom field change timestamp, you will be able to understand the exact timestamp in which a custom field was updated by using t...
-
Chandra Robrock a ajouté un commentaire,
Hi Lisa - While I don't believe I've come across this before, I'm sure either myself or another community member could help provide some assistance once we have a better idea of what you're seeing ...
-
Chandra Robrock a ajouté un commentaire,
Hi saki - I created a ticket threshold Slack notification at my own company using the Zendesk API and Zapier which might be helpful for you. Here's how we set it up: https://support.zendesk.com/hc/...
-
Chandra Robrock a ajouté un commentaire,
Hi Gabby Taylor - We use Zapier and Zendesk to power a few different things at the company I work for, but I don't believe we're setting any custom ticket fields to confirm whether we're experienci...
-
Chandra Robrock a ajouté un commentaire,
Hi Bill Cicchetti - I tried to reproduce this on my end in the Ticket Updates dataset but it does appear that I'm seeing accurate results, even when using SUM. Out of curiosity, what are you groupi...
-
Chandra Robrock a ajouté un commentaire,
Travis Tubbs While I'm not sure of the exact reason you're seeing different Created and Solved Ticket numbers in the Tickets dataset versus the Ticket Updates dataset, I do know that there are slig...
-
Chandra Robrock a ajouté un commentaire,
Hi Britta Felzmann! If you're looking for the average time it takes for a ticket to move from the Open to Pending status, I'd recommend using the Ticket Updates dataset. For Metrics, you can select...
-
Chandra Robrock a ajouté un commentaire,
Happy to help! So glad to hear that solution worked for you. :)