Chandra Robrock

1. Communauté
2. Explore Q&A
3. Total days since a ticket has been update

Bill Cicchetti Thanks for passing these along! Based on those screenshots, I'm still not seeing anything glaring to understand the numbers you're seeing or able to reproduce this in my own account....

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• Chandra Robrock
• Création 15 janvier 2021 14:38
• 0 vote

1. Communauté
2. User Tips & Tricks
3. How To Create a Slack Notification When a Ticket View Reaches a Specific Threshold

saki Of course! I double checked the code that I actually have deployed in Zapier and I can confirm that the code provided from my GitHub is correct. That being said, I was able to intermittently r...

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• Chandra Robrock
• Création 15 janvier 2021 14:14
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Recording the time when a checkbox was checked

Hi Jed Hollander - While you won't see an attribute exclusive to the custom field change timestamp, you will be able to understand the exact timestamp in which a custom field was updated by using t...

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• Chandra Robrock
• Création 13 janvier 2021 14:33
• 0 vote

1. Communauté
2. Support Q&A
3. Dual actions disrupting ticket events and data

Hi Lisa - While I don't believe I've come across this before, I'm sure either myself or another community member could help provide some assistance once we have a better idea of what you're seeing ...

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• Chandra Robrock
• Création 13 janvier 2021 13:41
• 0 vote

1. Communauté
2. Support Q&A
3. About alerts when the number of received emails exceeds the threshold（メールの受信数がしきい値を超えた際のアラートについて）

Hi saki - I created a ticket threshold Slack notification at my own company using the Zendesk API and Zapier which might be helpful for you. Here's how we set it up: https://support.zendesk.com/hc/...

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• Chandra Robrock
• Création 13 janvier 2021 13:33
• 0 vote

1. Communauté
2. Support Q&A
3. Zapier Integration Not Working with Conditional Fields

Hi Gabby Taylor - We use Zapier and Zendesk to power a few different things at the company I work for, but I don't believe we're setting any custom ticket fields to confirm whether we're experienci...

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• Chandra Robrock
• Création 12 janvier 2021 14:44
• 0 vote

1. Communauté
2. Explore Q&A
3. Total days since a ticket has been update

Hi Bill Cicchetti - I tried to reproduce this on my end in the Ticket Updates dataset but it does appear that I'm seeing accurate results, even when using SUM. Out of curiosity, what are you groupi...

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• Chandra Robrock
• Création 12 janvier 2021 14:32
• 0 vote

1. Communauté
2. Explore Q&A
3. Understanding Differing Ticket Counts between Datasets

Travis Tubbs While I'm not sure of the exact reason you're seeing different Created and Solved Ticket numbers in the Tickets dataset versus the Ticket Updates dataset, I do know that there are slig...

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• Chandra Robrock
• Création 12 janvier 2021 14:07
• 0 vote

1. Communauté
2. Explore Q&A
3. Calculating time between status updates

Hi Britta Felzmann! If you're looking for the average time it takes for a ticket to move from the Open to Pending status, I'd recommend using the Ticket Updates dataset. For Metrics, you can select...

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• Chandra Robrock
• Création 6 janvier 2021 14:41
• 1 vote

1. Communauté
2. Explore Q&A
3. Count of Ticket Field change in Exlpore

Happy to help! So glad to hear that solution worked for you. :)

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• Chandra Robrock
• Création 5 janvier 2021 14:47
• 0 vote