Rohan Gupta

1. Talk
2. ...
3. Informes en Zendesk Talk
4. Visualización del uso y el historial de crédito de Zendesk Talk

Greetings, Hope you all are well! Updating the documentation link for the incremental exports API: https://developer.zendesk.com/rest_api/docs/voice-api/incremental_exports Hi Miriam, Exporting th...

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• Rohan Gupta
• Création 4 novembre 2020 09:40
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

Greetings, Thanks for the feedback. We do not currently support a functionality for phone number masking. We have added this to the backlog but cannot provide any date for its availability. As a t...

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• Rohan Gupta
• Création 4 novembre 2020 09:21
• 0 vote

1. Communauté
2. Feedback on Talk
3. Add option to NOT create tickets from outbound Talk call

Hi Everyone, Thanks for reaching out! Thanks PatrikM for the response.  To clarify further, there is no toggle in Zendesk Talk to switch off creation of tickets on outbound calls. However, if the c...

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• Rohan Gupta
• Création 3 novembre 2020 14:47
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Talk
3. Alphabetizing Greetings when creating routes

Hi Jose, Thanks for the feedback! The order of the greeting display inside the IVR configuration is now sorted alphabetically.  Keep them coming! Thanks Rohan

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• Rohan Gupta
• Création 5 août 2020 08:54
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Talk
3. Play Queue Messages more than once

Hi Michelle, Thanks for reaching out! For solving the use case you can upload "Wait Greeting" which plays when the caller is waiting in the queue and repeats continuously till the caller is in the ...

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• Rohan Gupta
• Création 5 août 2020 08:18
• 0 vote

1. Communauté
2. Feedback on Talk
3. Talk - History

Hi Beloslava, Thanks for reaching out! The functionality to filter the calls based on time range is available in the Talk dashboard in Explore as well as it can be exported from the usage charges p...

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• Rohan Gupta
• Création 22 juillet 2020 08:34
• 0 vote

Commentaire officiel

1. Communauté
2. Talk Q&A
3. Outbound Call Caller ID - Show Business Name, Not Just The Phone Number

Greetings, Thank you for the feedback! Showing the company name associated with the phone number to the end user is in the longer term roadmap but cannot commit on any date for its availability. Th...

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• Rohan Gupta
• Création 22 juillet 2020 08:27
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Talk
3. Caller ID on outbound calls

Greetings, Thank you for the feedback! Showing the company name associated with the phone number to the end user is in the longer term roadmap but cannot commit on any date for its availability. Th...

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• Rohan Gupta
• Création 22 juillet 2020 08:22
• 0 vote

1. Communauté
2. Feedback on Talk
3. option for talk agents to set status

Hi Hege, Thanks for the feedback! Implementing custom states for Talk is something we are considering and is on our roadmap awaiting prioritisation, can't commit on any timeline yet, in the meantim...

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• Rohan Gupta
• Création 15 juillet 2020 08:48
• 0 vote

1. Communauté
2. Feedback on Talk
3. Tracking agent log activity in Talk

Hi Esteban, Thanks for the feedback! This is in active discussion inside the team and we are looking to solve this across various different channels inside Zendesk. Thanks Rohan

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• Rohan Gupta
• Création 8 juillet 2020 08:58
• -1 votes