Samantha Lester

1. Communauté
2. User Tips & Tricks
3. Tips for Insights reporting (Professional and Enterprise)

Hi All, Does anyone have any suggestions for creating a report that gives the number of tickets which have been solved within 14 days (336 hours)? I can get # hours to solve, but can't seem to filt...

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• Samantha Lester
• Création 27 février 2017 17:59
• 0 vote

1. Communauté
2. User Tips & Tricks
3. Funky up your search box!

Thank you for posting this!

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• Samantha Lester
• Création 8 mars 2016 15:58
• 0 vote

1. Communauté
2. User Tips & Tricks
3. How to add tabs to your Help Center home page

Thanks for the tip! I tried it on my sandbox and my sections aren't appearing. I'm on the Swiftest Elk theme.  Assets: http://www.screencast.com/t/N1WGjLClLe Document head: http://www.screencast.co...

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• Samantha Lester
• Création 8 mars 2016 15:27
• 0 vote

1. Communauté
2. Support Q&A
3. View whether public reply was actually sent

You can use the Show All Events button to see if your trigger(s) are firing to send the email, etc. http://www.screencast.com/t/2hi3srN1QMTn

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• Samantha Lester
• Création 3 mars 2016 20:56
• 0 vote

1. Communauté
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

Agree!

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• Samantha Lester
• Création 10 février 2016 15:03
• 0 vote

1. Communauté
2. Support Q&A
3. How to show article labels?

Thank you, Jessie!

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• Samantha Lester
• Création 6 janvier 2016 22:52
• 0 vote

1. Communauté
2. Support Q&A
3. How to show article labels?

I agree that this would be a helpful feature. Even if you could allow us to customize the HTML and insert them (maybe there is already a way to do this?). This is important because if I am editing ...

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• Samantha Lester
• Création 5 janvier 2016 14:38
• 0 vote

1. Communauté
2. Feedback on Support
3. Ability to merge organizations [closed for comments]

+1!

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• Samantha Lester
• Création 24 septembre 2015 20:01
• 1 vote

1. Communauté
2. Feedback on Gather
3. Reply to forum topics via email

We're using Help Center and I think it's usually just an oversight that people respond to new posts via email, but in the future it would be helpful if they could respond to new posts via email!

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• Samantha Lester
• Création 26 août 2014 15:33
• 0 vote

1. Communauté
2. Guide Q&A
3. Notifications on Help Center article comments

Thanks guys! It looks like the user must be commenting via email. I added my $0.02 to the feature request.

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• Samantha Lester
• Création 25 août 2014 17:40
• 0 vote