Michael
I'm a director of product support for a SaaS company called NinjaRMM; providing a cloud solution for the Managed Services and Endpoint IT industries.
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Dernière activité effectuée par Michael-
Michael a ajouté un commentaire,
Very helpful suggestions, team. Thank you. I'm in the process of building out a revised community layout - more similar to how you (zendesk) have yours - product specific, rather than a catch-all...
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Michael a ajouté un commentaire,
Here's another comment from just one of our customers before he proceeded to post a script. It's worth noting that we're getting increased heat for using ZD Guide for our public community due to t...
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Michael a créé une publication,
Feature Request Management?
Does anyone else have a "feature request" section for their community? If so, how are you managing tracking, responses, etc? Should this be a separate Brand to be managed by the product...
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Michael a ajouté un commentaire,
Hey Nicole, et al., Since i know that money is the key motivator for any feature request (which makes sense - most businesses have to follow this model), it might be worth sharing that we are activ...
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Michael a ajouté un commentaire,
To add to the chorus, We also support a technical product that requires code snippets frequently in both questions (from end users) and in responses from agents. To not have some form of markup or...
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Michael a ajouté un commentaire,
bump. This would be a nice feature. Any progress on this?