Melody Quinn
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Dernière activité effectuée par Melody Quinn-
Melody Quinn a ajouté un commentaire,
Is it possible to limit who has access to the suspended ticket view?
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Melody Quinn a créé une publication,
Ideas on How to create a 2-column Section Template
Does anyone have ideas on how to create a 2-column section template that will display both subsection titles and article tiles similar to the one Zendesk uses here? I would like the ability to use ...
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Melody Quinn a ajouté un commentaire,
Hi Stephen, The editor can be tricky when trying to do this without html. If you use the source code, you can use this where you need it. <p>Will this do the trick?</p><ul><li>one bullet</li><li>...
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Melody Quinn a créé une publication,
Is it possible to send satisfaction surveys to the ticket submitter - not the requester?
Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets f...
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Melody Quinn a ajouté un commentaire,
Good morning Dwight, We do not have ticket sync enabled, only ticket view.
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Melody Quinn a ajouté un commentaire,
Hi Dwight! Filtering: a custom checkbox we created “Zendesk Contact” Matching criteria: Email Field mapping: Full Name, email and Zendesk Contact If a new contact is created in SF and the Zendes...
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Melody Quinn a ajouté un commentaire,
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
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Melody Quinn a créé une publication,
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
I am receiving this syncing error in the Salesforce Integration logs when the contact record with “someperson@validemail.com” in Salesforce is updated. Salesforce Contact Failed to Sync “map[descri...
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Melody Quinn a ajouté un commentaire,
Thanks, Brett, I will check it out!
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Melody Quinn a ajouté un commentaire,
Hi Ashley! I have noticed the same thing! I believe the list is in default order of the article that was updated most recently. What I do, is before I link the article, I will use the main search ...