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Robbie Chasse

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Dernière activité effectuée par Robbie Chasse
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    Robbie Chasse a créé une publication,

    IVR Agent Flow

    Right now to group agents you can have a primary group and all other groups are grouped into one.  My Request: Be able to specify groups in a sequence. Meaning, Calls go to group A if all are busy,...

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    Robbie Chasse a ajouté un commentaire,

    @mark Yes it is possible.  Yes it is possible   You can also set a trigger with the condition to always be met with X, you can have as many triggers as you want with as many conditions. I just did...

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    Robbie Chasse a ajouté un commentaire,

    For fields that are text box. I would like to set conditions. This currently only works if I know what the text is. Since the text is always different I would like the requirement to equal "Not Bla...

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    Robbie Chasse a ajouté un commentaire,

    On a single ticket we can have several claimant, up to and over 10 at times. I dont know the names of the claimants but in order to have a multi-line or single line condition it has to be exact. Pl...

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    Robbie Chasse a ajouté un commentaire,

    How is the average wait time determined? We are just launching this platform so we have no wait time recorded and zero calls made.

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    Robbie Chasse a ajouté un commentaire,

    How do you view or create report for first reply by agent for business hours only. My SLA is set for first reply for business hours and all the reports are in calendar hours so the reports take a l...