Jesse Asklund
-
Activité totale68
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes17
-
Abonnements35
Aperçu des activités
Dernière activité effectuée par Jesse Asklund-
Jesse Asklund a ajouté un commentaire,
Agreed, very odd that we're not presenting this information via email to really encourage the use of self-service.
-
Jesse Asklund a ajouté un commentaire,
We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.
-
Jesse Asklund a ajouté un commentaire,
Carlo Andrea Giorgi we are interested!
-
Jesse Asklund a ajouté un commentaire,
Is there any way to find the rest of the tickets it's associating to the suggested cue?
-
Jesse Asklund a ajouté un commentaire,
MTD Products AG it's our agents that are requesting this :) The problem is that adds yet another app to that side bar which quickly diminishes value.
-
Jesse Asklund a créé une publication,
Allow for more than 5 recently viewed tickets for agents
In the "+ Add" option at the top of Zendesk you can hover over it and see your last 5 recently viewed tickets. It would be nice if you had the option to click an option such as "more tickets" that ...
-
Jesse Asklund a ajouté un commentaire,
+1 to this request. We're having to hack around it by temporarily enabling comments and updating the thread then disabling them. We don't allow for comments for our use-case.
-
Jesse Asklund a ajouté un commentaire,
Brandon Tidd thanks for that, however, that actually shows the average per ticket. We're looking for the average responses per day over a specific time period. I.e. if someone averaged 4 responses ...
-
Jesse Asklund a ajouté un commentaire,
Brett Bowser When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the s...
-
Jesse Asklund a ajouté un commentaire,
Eric Gao Good call! I did metric instead of attribute. Thanks for that. I notice there's some broken images on the guide as well you may want to look at. Thanks!