Elissa
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Activité récente par Elissa-
Hi Tim Humangit Chats and Engagements are a little different. Sometimes a single chat can be made up of multiple engagements. You can learn a bit more about how that all works in this article: What...
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Hi k k If you're looking to live chat with our support team, check out how in this article: How do I live chat with Zendesk?
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Hi Harold, No problem at all! I'm glad you're getting that figured out with our team!
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Hi Jorge Yeber I checked in with one of our Explore team and they said the metric you made may be returning empty values for a number of reasons: you may have misspelled the field name, you could b...
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Hi Oscar Maynard and Heather Rommel Thanks so much for the catch and the expert assist! I've updated the article to reflect the correct (working) order! Thanks again
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HI Sylvester Danckaarts, Unfortunately the offline message text doesn't auto-translate, but you can override/localize this string with the API as described here: https://developer.zendesk.com/embed...
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Hi Harold, This is a creative workflow! I like it! We did some testing and having a link to a dashboard in a Guide article as you mentioned did work when we tested. I'm curious if it is something p...
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Hi Alex B This is a great question and use case. It is a bit more difficult for Answer Bot to tease out what portion of a forwarded email is relevant. Generally speaking it will "read" the content ...
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Hello カミジョウ タカヒコ, I'm sorry you had trouble with the Answer Bot for Web Widget. I did check your support ticket and I see that you were able to get help in that ticket after posting here. If you ...
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Hi Damian Przybyła To elaborate a bit on Brett's answer: If you're working with custom ticket fields you do have the option to edit that setting and decide whether the field is required to solve th...