Flavio Lira

1. Communauté
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I believe what Zendesk shows its users through this and many other highly-requested features for small businesses is that small accounts don't really move the needle of development prioritization f...

• Afficher le commentaire
• Flavio Lira
• Création 1 mai 2020 15:09
• 0 vote

1. Communauté
2. Feedback on Talk
3. Routing Zendesk Talk calls to multiple agents at the same time

I think small businesses, who would benefit the most from this feature, don't move the needle very much for Zendesk, unfortunately... if most of their revenue comes from large businesses with dedic...

• Afficher le commentaire
• Flavio Lira
• Modifié 15 février 2020 17:44
• 1 vote

1. Communauté
2. Feedback on Talk
3. Strip signature from proactive texts

Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

• Afficher le commentaire
• Flavio Lira
• Création 10 janvier 2020 22:01
• 0 vote

1. Communauté
2. Feedback on Chat
3. Chat log recorded in Zendesk has incorrect Timezone

Fast-followers, on your marks!

• Afficher le commentaire
• Flavio Lira
• Création 14 novembre 2019 19:45
• 0 vote

1. Communauté
2. Feedback on Chat
3. Preview text as customer is typing

+1 for all the reasons above

• Afficher le commentaire
• Flavio Lira
• Création 12 novembre 2019 13:41
• 1 vote

1. Communauté
2. Feedback on Support
3. Customize search results columns

+1 for all the reasons above :)

• Afficher le commentaire
• Flavio Lira
• Création 4 novembre 2019 17:11
• 3 votes

1. Support
2. ...
3. Agent guide for Support
4. Viewing customer context in a ticket

Hi! I understand archived tickets won't show on the customer context and we can live with that. Would it be possible, though, to at least let the agents know that there are archived tickets that ar...

• Afficher le commentaire
• Flavio Lira
• Création 9 octobre 2019 15:31
• 2 votes

1. Communauté
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

C'mon, Zendesk, be good to us and help us eliminate busy-work as you do so well!

• Afficher le commentaire
• Flavio Lira
• Création 27 septembre 2019 14:28
• 1 vote

1. Communauté
2. Feedback on Chat
3. Chat log recorded in Zendesk has incorrect Timezone

Commenting to help the thread gain traction

• Afficher le commentaire
• Flavio Lira
• Création 4 septembre 2019 13:06
• 2 votes

1. Communauté
2. Feedback on Chat
3. Disable offline messages for everyone

+1

• Afficher le commentaire
• Flavio Lira
• Création 1 juillet 2019 18:06
• 0 vote