Devan - Community Manager
- Activité totale 802
- Dernière activité
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Aperçu des activités
Dernière activité effectuée par Devan - Community Manager-
Devan - Community Manager a ajouté un commentaire,
Hello Ryan Frye, I think we can piece this together for you, but we'd like a little more information regarding the way you were trying to accomplish this. Would you be able to share some screenshot...
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Devan - Community Manager a ajouté un commentaire,
Hello Nulat Danur Wendo, So it does seem like you might be setting up your formulas in a way that is counterproductive to what you are trying to accomplish. I would recommend using the following re...
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Devan - Community Manager a ajouté un commentaire,
Hello Glenn Dufraing, I've gone ahead and created a ticket on your behalf so one of our Advocates can look into this issue more in-depth. You should expect a response from them in the relatively ne...
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Devan - Community Manager a ajouté un commentaire,
Hello Melanie Leu, You should be able to add SLA breaches to your view which, if I understand your question correctly, should solve this issue. I' ve gone ahead and linked the article below that go...
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Devan - Community Manager a ajouté un commentaire,
Hello Pedro Reis, The way our base product is set up Support tags and Chat tags function as two different tags, so a "Copy/Paste" method of transferring these wouldn't be possible. Best regards.
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Devan - Community Manager a ajouté un commentaire,
Hello Amie B, So for changing your IVR routing to allow for call opt-out, I would recommend following the instructions in the article linked below. Route incoming calls w/ IRV Best regards.
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Devan - Community Manager a ajouté un commentaire,
Hello dxFeed B2C Support, This article linked below should help you in setting up the custom fields you discussed in your ticket fields. Let us know if you have any questions and have a great day.A...
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Devan - Community Manager a ajouté un commentaire,
Hello Batoul, My recommendation would be to filter your tickets by the sender, which is depicted in the following post here. As for your second question, the answer to that would be no due to that ...
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Devan - Community Manager a ajouté un commentaire,
Hello Kelsey Davis, I would recommend as Socorro stated using something like the Notification App or possibly even a utility like Slack to bridge the time gap when communicating w/ your team. Best...
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Devan - Community Manager a ajouté un commentaire,
Hello Batoul So my recommendation would be to create a view to check for those keywords you want to be moved. I've listed below instructions on how to go about accomplishing this. Go into Admin > V...