Hanna
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Dernière activité
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Dernière activité effectuée par Hanna-
Hanna a ajouté un commentaire,
Yes, please. It's one big mess now. We need them in one place with an indication where a metric/attribute (especially custom) is used.
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Hanna a créé une publication,
Add chat tags to trigger conditions
We'd like to be able to trigger an action based on a chat tag added by an agent during chat.
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Hanna a créé une publication,
Improve assigning ticket to an agent within a group
Previously we were able to type Group/Assignee manually, in the Assignee field and easily select a specific agent within a group. Right now, we can only type either group name or assignee. With lar...