Marta Jacuk-Zurak
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Dernière activité effectuée par Marta Jacuk-Zurak-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi, Is it possible to get the First Resolution time as a date? I would like to see all tickets that were first-time solved within the last 7 days. Thanks
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Marta Jacuk-Zurak a créé une publication,
Update of the group, but keep assignee in a bulk update of tickets
Hi, I am struggling with the updating Group in bulk. I have a view showing me tickets from different groups and the plan is to remove the groups at all. I am updating the group in bulk, but a lot o...
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Marta Jacuk-Zurak a créé une publication,
Checking status of tickets in bulk - or other information
Hi, It would be great if I will be able to check the status of the tickets that I have listed. Background: I have closed by an automation/trigger/API hundreds of tickets from different groups and w...
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Marta Jacuk-Zurak a créé une publication,
Explore - Audit Log with list of changes
Hi, I got a situation where I have built a query and add it to the Dashboard. I shared it with the other agents. After a few days, the dashboard has gone - I do not recall I removed it. I think, th...
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Marta Jacuk-Zurak a ajouté un commentaire,
Hi, Is there a way to use numeric/decimal ticket fields in Views? I mean, I have an end-users that creating the tickets, but their ticket is for the 4 people (number if claimants) - and this is a n...
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Marta Jacuk-Zurak a créé une publication,
Set a default drop-down option in the ticket custom field - tickets created via API
Hi, A lot of tickets in my instance are created via API. I have set a new custom drop-down fields, where I would like to have a default value. Example: I set that N/A should be a default value in ...
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Marta Jacuk-Zurak a ajouté un commentaire,
Hi @..., I could make many Views in the Support, but it will be too messy. We have a few payment options and each one would need to have a separate View and each needed to be split per currency. Th...
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Marta Jacuk-Zurak a ajouté un commentaire,
Hello Stephen Belleau and @..., The tickets where my manual intervention is needed are filtered using a Custom Attribute. Let e describe the agent's work and ticket flow 1. Agents open a Dashboard,...
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Marta Jacuk-Zurak a créé une publication,
Mark rows in Explore by agent's when viewing the dashboard
Hi, As an agent, I am working on Explore that is showing me particular tickets. I am working in Support on those tickets, cause this dashboard is showing me tickets where my manual intervention is ...
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Marta Jacuk-Zurak a créé une publication,
Clearing Regex custom field via trigger
Hello, I have such a situation: - I have a checkbox, that when is tick then two mandatory fields appearing (conditional fields o the form) - The agent is fulfilling them as he must do it to Solve a...