Marta Jacuk-Zurak
-
Activité totale82
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes4
-
Abonnements25
Aperçu des activités
Dernière activité effectuée par Marta Jacuk-Zurak-
Marta Jacuk-Zurak a créé une publication,
Clearing Regex custom field via trigger
Hello, I have such a situation: - I have a checkbox, that when is tick then two mandatory fields appearing (conditional fields o the form) - The agent is fulfilling them as he must do it to Solve a...
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi Ben Straub, Thank you for your comment - indeed now all is working :) thanks!
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi @Toby Sterret, Have you got a chance to look at it and let me know when it will be corrected? I hear that the Side Conversation new features should be released this month, but I do not really th...
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi, Also noticed that the search is showing the status of Side Conversation ticket next to Main ticket ID: It is a little bit confusing for me: I am assuming that the status and ID are connecte...
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi, I noticed that the 'Side conversation subject' is working as expected, but the 'Ticket subject' is not populated at all: The Side Conversation 'Mosquito 3' and 'Mosquito 4' has been created...
-
Marta Jacuk-Zurak a ajouté un commentaire,
+1
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi Toby, I wanted to sign for this EAP on my production environment. So if during the development if something would go wrong and impact daily work on my environment, I would like to have a possibi...
-
Marta Jacuk-Zurak a créé une publication,
Trigger that assign the SC follow-up to the same agent as "parent" ticket
Hi, When the Side Conversation follow-up is created, the ticket is assigned to the same group as the 'parent' ticket. Is there a way to assign to the same agent if is still available in Zendesk? I ...
-
Marta Jacuk-Zurak a créé une publication,
Disabling SC follow-up
Hi, I am wondering if there is any possibility to revert the change related to adding SC follow-up? I notice that the SC Child ticket can be enabled/disabled from the Ticket settings tab. Is there ...
-
Marta Jacuk-Zurak a ajouté un commentaire,
Hi Toby Sterrett, Yes, I simply search for Mosquito in SC tab: