Kasper Sørensen

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Hi Amie B Ah I see! Thanks for correcting me :-) Yes our own Help Center theme hasn't been updated just yet, but it's coming soon :-)

• Afficher le commentaire
• Kasper Sørensen
• Création 27 octobre 2020 11:25
• 0 vote

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Hi Rebecca Dai, Hmm that's the exact error you would see if you're on a v1 theme. I think that must be the case for you, can you double check.

• Afficher le commentaire
• Kasper Sørensen
• Création 27 octobre 2020 11:24
• 0 vote

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Hi Amie B, That's exactly what this announcement is addressing :-) We have already made the change available. However, the form is also themeable, so if you've customize your theme, you need to upd...

• Afficher le commentaire
• Kasper Sørensen
• Création 26 octobre 2020 08:27
• 0 vote

1. Gather
2. ...
3. Setting up Zendesk Gather
4. About Gather badges

Hi Carrie Doring, Glad you turned the badges on!! :-) I'll be looking for them at your site soon. So our API documentation does not directly cover the tooltips part, because those tooltips are a th...

• Afficher le commentaire
• Kasper Sørensen
• Création 20 octobre 2020 06:56
• 0 vote

1. Gather
2. ...
3. Setting up Zendesk Gather
4. About Gather badges

Hi Carrie, I would recommend using the badge "description" for such an explanation to the community. The description is also included in the email that is sent out to anyone who is awarded the badg...

• Afficher le commentaire
• Kasper Sørensen
• Création 15 octobre 2020 07:21
• 0 vote

1. Gather
2. ...
3. Setting up Zendesk Gather
4. Awarding Gather badges

Ah yes, since the EAP closed, that post was turned into a part of this article: https://support.zendesk.com/hc/en-us/articles/216367358#topic_tg5_cqx_xmb

• Afficher le commentaire
• Kasper Sørensen
• Création 15 octobre 2020 07:14
• 0 vote

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Eric Miller and Kevin Ford actually both your questions relate :-) We haven't enabled the image upload feature when you are not signed in. There are a few issues in that regard that we are working ...

• Afficher le commentaire
• Kasper Sørensen
• Création 14 octobre 2020 11:35
• 0 vote

1. Communauté
2. Feedback on Guide
3. Allow end-users to use Rich Text formatting (like articles) and paste images

Jeremy Bailey yes it also works when responding to tickets :-)

• Afficher le commentaire
• Kasper Sørensen
• Création 13 octobre 2020 06:51
• 0 vote

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Zach Proa I suggest setting up a sandbox and try to upgrade your theme's version in there first. If you're lucky (not using any of the deprecated helpers) then it can be as simple as just updating ...

• Afficher le commentaire
• Kasper Sørensen
• Création 13 octobre 2020 06:47
• 0 vote

1. Zendesk updates
2. Announcements
3. Help Center adds Rich Text Editing to your Submit a Request forms

Kevin Ford thank you for letting us know. Looking into it.

• Afficher le commentaire
• Kasper Sørensen
• Création 13 octobre 2020 06:45
• 0 vote