Kasper Sørensen

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Matt Foley Oh if you're on version 1.1.0, then you won't get the update because it seems you haven't been receiving previous updates. If you add a new Copenhagen theme you will get the latest ve...

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• Kasper Sørensen
• Création 12 février 2021 11:37
• 0 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Frédéric, If you have modified the code, there will be a little "</>" icon in front of the theme's title on the theme card.

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• Kasper Sørensen
• Création 2 février 2021 12:33
• 1 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi PROVENTIC **** EMEA Reseller Partner, That sounds pretty odd. We don't have a required template file called customer_info.hbs. Where are you seeing this error and how are you doing this? Are you...

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• Kasper Sørensen
• Création 28 janvier 2021 10:56
• 0 vote

1. Communauté
2. Feedback on Gather
3. First time user moderation in Gather forums

Thanks a lot for these suggestions, Carrie! I definitely think these are good ideas and ones that we need to look at.

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• Kasper Sørensen
• Création 27 janvier 2021 08:20
• 1 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Josh, not sure what you mean by that. We didn't increment the "major" version number. And there's a lot more to the update than just images, as you can read from the announcement.

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• Kasper Sørensen
• Création 25 janvier 2021 08:18
• 0 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

There is a capability in Theming Center to import from GitHub (documentation here). However, this is only if you don't wanna wait, since the roll-out is ongoing.

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• Kasper Sørensen
• Création 22 janvier 2021 09:25
• 0 vote

1. Gather
2. ...
3. Setting up Zendesk Gather
4. Awarding Gather badges

Hi Shivani Maybe you can try with the latest Copenhagen theme to verify whether it is a problem with your theme or with setting up badges in Guide Admin?

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• Kasper Sørensen
• Création 22 janvier 2021 08:47
• 0 vote

1. Communauté
2. Feedback on Gather
3. Converting community posts into tickets

Hi Bulat Tsydenov, We're still thinking of this as a potential project for the 2nd half of 2021, but I cannot give you a commitment at this time.

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• Kasper Sørensen
• Création 22 janvier 2021 08:44
• 0 vote

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Leif, The new version will be 2.8.0. Still rolling out the update to theming center, so you may not see it yet. If you're really eager though, you can import it from GitHub (repo zendesk/copenha...

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• Kasper Sørensen
• Création 22 janvier 2021 08:40
• 2 votes

1. Zendesk updates
2. Announcements
3. The default Help Center theme gets a visual update

Hi Dawn Anderson You can insert that with the {{help_center.name}} helper. For instance, you can add it after the logo in the header.hbs file, like this: <img src="{{settings.logo}}" alt="{{t 'hom...

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• Kasper Sørensen
• Création 21 janvier 2021 10:50
• 0 vote