Brandon Bishop

1. Communauté
2. Feedback on Explore
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Vincent   Do you have any indication as to when this new dataset will be available?   Kind Regards Brandon

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• Brandon Bishop
• Création 13 janvier 2020 05:20
• 0 vote

1. Chat
2. ...
3. Managing Chat
4. How do Support tags and Chat tags interact?

Hi! Is it possible to add tags to offline Messages from chat depending on the department they select? Since it only adds it after a chat is ended, my understanding is that it won't add it to offlin...

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• Brandon Bishop
• Création 10 janvier 2020 06:55
• 0 vote

1. Communauté
2. Feedback on Chat
3. Feature Request: Give Admins Ability to Change Agent Status

Hi Is there any feedback on this feature request? Is it in progress or still being considered?

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• Brandon Bishop
• Création 14 novembre 2019 13:16
• 1 vote

1. Communauté
2. Feedback on Support
3. Interactive Emails for the Customer

Hi Nicole   In my mind this can be used in every implementation. It can be a great way to send tickets generated from emails to the correct group of agents to resolve as quickly as possible.

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• Brandon Bishop
• Création 13 septembre 2019 08:22
• 0 vote