Avatar

Dion Davis

  • Activité totale
    29
  • Dernière activité
  • Membre depuis
  • Abonné à
    0 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    17
  • Abonnements
    6

Aperçu des activités

Dernière activité effectuée par Dion Davis
  • Avatar

    Dion Davis a créé une publication,

    TTY Support

    Are the any current integrations for TTY support that tie into Zendesk talk for Professional or Enterprise clients? Depending on industry....this could be a hefty fine received for not being compli...

  • Avatar

    Dion Davis a ajouté un commentaire,

    This should have a ticket, as depending on industry the fine received by the client could be a very hefty fine if not TTY compliant.

  • Avatar

    Dion Davis a ajouté un commentaire,

    I second the motion - An easy audit GUI with more filtering and data is essential for professional and enterprise clients. We should be able to capture and track all changes made to End User data -...

  • Avatar

    Dion Davis a ajouté un commentaire,

    I agree 100% that this is a very much useful feature that should be standard with the product suite.  This is basic call center management.

  • Avatar

    Dion Davis a ajouté un commentaire,

    I'm looking to provide my agents with the ability to create macro's that can be utilized by the group or a particular group.  Right now if an agent creates a macro, only he/she can utilize it. Was ...

  • Avatar

    Dion Davis a créé une publication,

    Custom agent roles (Pro)

    Outside of Enterprise....do I have the ability as and Admin to create additional custome roles outside of the 3 out of the box roles?