Joey Rosati

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Dernière activité effectuée par Joey Rosati
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    Joey Rosati a créé une publication,

    Talk/Explore Call Log Data for Declined & Abandoned Calls


    As an owner of a call center (and now working from home), I have to have the data to see if individual agents "Decline" a call, or let the call pass through their queue without accepting... on a ti...

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    Joey Rosati a créé une publication,

    Pausing Call Recording Mid-Call for PCI Compliance

    We are a call center that processes credit cards over the phone. For PCI compliance purposes, we cannot store customer credit card information. Unfortunately, Zendesk does not appear to have an on/...