Oliver Cyples
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Activité totale61
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Dernière activité
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Membre depuis
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Abonné à3 utilisateurs
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Abonnés0 utilisateur
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Votes5
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Abonnements36
Aperçu des activités
Dernière activité effectuée par Oliver Cyples-
Oliver Cyples a ajouté un commentaire,
+1 for this!
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Oliver Cyples a ajouté un commentaire,
A rough estimate for this would be amazing, if the Q4 comment could be confirmed that'd be great!
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Oliver Cyples a créé une publication,
Set the default number based by the Group
Hi We don't use an IVR and rather have lines that call through to our groups. Due to this is means for example with our Spanish teams we have about 10 different phone numbers. When outbound calling...
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Oliver Cyples a ajouté un commentaire,
This would be a really useful feature for us as well. We currently have bots as the initial contact across all of our sites. At the moment the bots are currently in their infancy so having the abil...
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Oliver Cyples a ajouté un commentaire,
+1 for this, we have a couple of years worth of content on a centralised knowledgebase, being able to change it would be better than needing to copy all the articles.
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Oliver Cyples a créé une publication,
Agent Workspace Feedback - Display Name for Chat
Hi I couldn't find another post on this. We've recently switched to Agent Workspace, after speaking to one of the team I understand Chat still uses the Display Name set in the Chat Product, howev...
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Oliver Cyples a créé une publication,
Macros - Edit multiple groups without Global Access
Hey I just wanted to feedback on the editing of group macros with out requiring Global Access. After speaking to your support guys who were very helpful explaining, it appears because a macro is...
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Oliver Cyples a créé une publication,
Accessibility UI Options
RéponduHi We've recently had an agent struggling with the brightness of the UI in Zendesk, with out needing to change the look on the instance for everyone it'd be great to have some accessibility options...
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Oliver Cyples a créé une publication,
Shortcut Group Restrictions in Chat
Hi We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users. Some shortcuts however are across 2 teams, so our Agent has a shortcut in Gr...
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Oliver Cyples a ajouté un commentaire,
Hey Guys, has there been any movement on this at all please? It would be ideal if we could have this.