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Oliver Cyples

  • Activité totale
    40
  • Dernière activité
  • Membre depuis
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    1 utilisateur
  • Abonnés
    0 utilisateur
  • Votes
    4
  • Abonnements
    22

Aperçu des activités

Dernière activité effectuée par Oliver Cyples
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    Oliver Cyples a créé une publication,

    Macros - Edit multiple groups without Global Access

    1. Communauté
    2. Feedback on Support

    Hey   I just wanted to feedback on the editing of group macros with out requiring Global Access.  After speaking to your support guys who were very helpful explaining, it appears because a macro is...

    • Oliver Cyples
    • Modifié
    • 3 abonnés
    • 0 commentaire
    • 1 vote
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    Oliver Cyples a créé une publication,

    Accessibility UI Options

    Répondu
    1. Communauté
    2. Feedback on Support

    Hi We've recently had an agent struggling with the brightness of the UI in Zendesk, with out needing to change the look on the instance for everyone it'd be great to have some accessibility options...

    • Oliver Cyples
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote
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    Oliver Cyples a créé une publication,

    Shortcut Group Restrictions in Chat

    1. Communauté
    2. Chat Q&A

    Hi   We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users.   Some shortcuts however are across 2 teams, so our Agent has a shortcut in Gr...

    • Oliver Cyples
    • Création
    • 1 abonné
    • 0 commentaire
    • 0 vote
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    Oliver Cyples a ajouté un commentaire,

    1. Communauté
    2. Explore Q&A
    3. Drillthrough on Totals

    Hey Guys, has there been any movement on this at all please? It would be ideal if we could have this.

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    Oliver Cyples a créé une publication,

    SLAs - New to Solved/Closed status SLA

    1. Communauté
    2. Feedback on Support

    Hi   I'd like to be able to set an SLA that can measure a period from New/Open to Solved/Closed.   We have a process where our Regulators allow us 8 weeks to solve an issue with a customer. There c...

    • Oliver Cyples
    • Création
    • 3 abonnés
    • 1 commentaire
    • 0 vote
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    Oliver Cyples a créé une publication,

    Customise Customer Search Results Area

    1. Communauté
    2. Feedback on Support

    Hi   We were hoping to be able to edit the user search area. When searching for a customer it gives you the standard Name, Email, Organisation, Role, Updated results. It would be great if we could ...

    • Oliver Cyples
    • Création
    • 1 abonné
    • 0 commentaire
    • 0 vote
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    Oliver Cyples a créé une publication,

    Tag Added - Explore Reporting

    1. Communauté
    2. Feedback on Explore

    Hi,   I know theres a number of different ways to report on tags but we ideally could do with a metrics/attributes to report on Tag Added.   We have a process that runs Day 1, Day 3, Day 5, Day 7. ...

    • Oliver Cyples
    • Création
    • 1 abonné
    • 0 commentaire
    • 0 vote
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    Oliver Cyples a ajouté un commentaire,

    1. Communauté
    2. Feedback on Support
    3. Pop-up or email notification

    This would be great, especially if we could have it active on chosen groups.

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    Oliver Cyples a ajouté un commentaire,

    1. Communauté
    2. Feedback on Explore
    3. Report on Received At Email Address

    +1 for this also! This would be extremely useful for us separating out our incoming email channels

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    Oliver Cyples a créé une publication,

    No Voicemail - Call Completed Ticket

    Terminée
    1. Communauté
    2. Feedback on Explore

    Hi I recently found out if you have voicemail switched off, but your lines are at maximum capacity, you get a message along the lines of "Our lines are busy, please try again later". But this is cl...

    • Oliver Cyples
    • Création
    • 2 abonnés
    • 1 commentaire
    • 0 vote