Cat B
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Activité totale70
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes15
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Abonnements24
Aperçu des activités
Dernière activité effectuée par Cat B-
Cat B a créé une publication,
Search function in deleted tickets and suspended ticket folders
It would be incredibly helpful to have a search function in both the deleted tickets folder and the suspended tickets folder. Especially the deleted though.
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Cat B a ajouté un commentaire,
I dont want to sort this Dan. I don't want to be involved at all with suspended tickets - I want to rid myself of this responsibility. I want the teams to be autonomous and manage their own suspend...
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Cat B a créé une publication,
Segment Suspended Ticket View Just like the other views
I dont understand why you do not allow the Suspended Ticket view to be edited like all the other views, according to what group you are apart of. I need each team to be able to go through their own...
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Cat B a créé une publication,
Search Deleted Tickets
It would be so helpful if we had the ability to search deleted tickets. (would also be helpful if we could search suspended tickets too).
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Cat B a ajouté un commentaire,
100% agree. It would be super helpful if we could use automation for ticket creation. aka every two weeks, I want the system to create a ticket with the exact same verbiage. Kina like a reoccurring...
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Cat B a créé une publication,
Explore Attribute: Assignee Name
Am I understanding this correctly... that when you select Assignee Name as an attribute in Explore, you exclude or include certain agents based on their phone number? That is terrible logic. I don'...
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Cat B a ajouté un commentaire,
Yes, they have a useful filter now. This is resolved.
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Cat B a créé une publication,
Route Calls from certain orgs to certain agents.
If you are able to build assignment triggers with conditional logic that sounds like this "if a ticket is received from someone in X organization, then assign X agent." Then you should be able to d...
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Cat B a créé une publication,
Ability to receive calls through the Zendesk app
If we are paying for Talk, we 100% should have the ability to answer calls from the mobile app. Right now we have to be logged on a web browser in order to be online and available. If we are just o...
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Cat B a créé une publication,
Suspended Tickets - Zendesk sees literally every automated email as spam
Literally, any mail we received that is from a nonreply address or is an automated email response gets thrown in the suspended tickets. I recover them, Zendesk does not learn and still throws those...