Anne Flore CAIRE
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Activité récente par Anne Flore CAIRE-
Wrong displayed destination adress email in side conversation - Needs a fix
In the use case below - transfered Mail on Side conversation - the displayed destination email address in the side conversation is wrong ! And it is not a bug for Zendesk, so I create this post to ...
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After a group, need an overflow routing to an IVR
Hello We have lines arriving on a group and if no one picks up, we want for the next routing calls to go to an IVR. However, Zendesk's settings to date do not allow this. Hoping that others may hav...
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Talk - Be able to sort the names of outgoing numbers in the drop-down menu of the dial pad
Hello, we cannot choose a sort order for the names of outgoing numbers from the drop-down menu in the Talk dial pad.It is important to be able to manage this point given the large list of incoming ...
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Recognition of incoming mails in BCC's
Hello We sometimes receive emails from customers or partners where our assistance emails are in BCC's because the information is shared with a hidden mailing list during incidents or other. But Zen...